Lea Gonzales
Kawit, Province Of Cavite
Summary
Knowledgeable with solid background in managing complex booking systems and scheduling. Demonstrated expertise in coordinating high-volume reservations and maintaining client satisfaction through efficient problem-solving. Proven track record of using organizational skills and attention to detail to ensure seamless booking experiences.
Overview
9
9
years of professional experience
Work History
Booking Specialist
Amicassa Process Solutions
10.2016 - Current
- Ensuring timely and accurate processing of all booking
transactions in the system including monitoring and
completion of assigned task and coordination of findings to
the Brands until regularization of accounts - Endorsement of completed booking documents to the
concerned units - Assisted in managing booking inquiries and customer communications.
- Utilized booking software to maintain accurate records and reservations.
Front Documentation Lead
Amicassa Process Solutions
01.2022 - 04.2025
- Ensuring proper alignment of information with the Brand’s Project Development Group through continuous coordination with the Project Compliance Specialist and other associated person/s.
- Recommendation of, and participation to, any process improvement and system enhancement/development project relative to the core responsibilities of the team
- Preparation of reports, analyses, and recommendations to the Group Heads, Management, Brand, and other Units, as needed
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Business Administration Major Financial Management
San Sebastian College Recoletos De Cavite
Cavite City03-2012
Skills
- Empathetic communication
- Effective organizational skills
- Attention to data detail
- Payment processing
- Financial record management
- Customer service
- File organization
- Analytical Skills
Timeline
Front Documentation Lead
Amicassa Process Solutions
01.2022 - 04.2025
Booking Specialist
Amicassa Process Solutions
10.2016 - Current
Bachelor of Science - Business Administration Major Financial Management
San Sebastian College Recoletos De Cavite
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