Summary
Overview
Work History
Education
Skills
SEMINAR ATTEND
Certification
Additional Information
Timeline
Generic
LEA GALVEZ

LEA GALVEZ

Pasay, Metro Manila,00

Summary

With background in fast-paced reservation environment, demonstrating strong problem-solving and customer service skills. Possesses solid foundation in managing bookings, handling customer inquiries, and ensuring operational efficiency. Seeking to transition into new field by leveraging these transferable skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IN BOUND AND OUTBOUND TICKETING RESERVATION

ABCT TOURS AND TRAVEL CONSULTAIONS
12.2024 - Current
  • Managed high-stress situations effectively, resolving ticketing conflicts and issues in a timely manner.
  • Supported revenue growth initiatives through upselling ancillary products like seat upgrades or extra baggage allowances during bookings.
  • Collaborated with airlines, hotels, and other travel partners to secure the best rates for clients.
  • Contributed to increased sales by developing and promoting attractive travel packages and deals.
  • Assisted in the development of sales strategies, incorporating travel trends analysis and customer feedback to create lucrative offers.
  • Coordinated cross-functional efforts between departments to ensure seamless communication during peak travel seasons.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.

SALES AND TICKETING RESERVATION

UNI-ORIENT TRAVEL AND TOURS
11.2022 - 11.2024
  • Monitored industry trends to stay updated on new booking policies or regulations affecting the ticketing process.
  • Reduced wait times for customers by implementing efficient scheduling strategies and optimizing staff workload distribution.
  • Enhanced customer satisfaction by streamlining ticket reservation processes and addressing client inquiries promptly.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

TICKETING OPERATION ASSISTANT

TRAVERSE PH INC
09.2021 - 11.2022
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

CLERK OFFICER

INFIN8 TRAVEL AND TOURS
02.2020 - 10.2021
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.

TRAVEL ASSOCIATE

TRAVEL CONCIERGE PH
01.2017 - 11.2019
  • Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
  • Cultivated a reliable network of industry professionals who could be called upon for support when necessary.
  • Collaborated with team members to develop innovative marketing strategies, boosting sales and client acquisition rates.
  • Participated actively in ongoing professional development opportunities, continually expanding knowledge to better serve clientele.
  • Managed complex travel arrangements with attention to detail, ensuring seamless itineraries for business travelers.
  • Conducted thorough research on destinations to provide accurate information and expert guidance to travelers.
  • Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
  • Coordinated special requests such as wheelchair assistance or dietary restrictions seamlessly into travel plans.
  • Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
  • Organized group tours and events, creating memorable experiences for clients while maximizing revenue opportunities.
  • Maintained strong relationships with vendors, resulting in better negotiated prices and exclusive offers for clients.
  • Utilized advanced booking systems proficiently to optimize time management capabilities while handling multiple reservations simultaneously.
  • Provided expert advice on visa requirements, assisting clients through the application process as needed.
  • Developed comprehensive destination guides, enhancing clients'' overall trip enjoyment by providing valuable insights into local attractions.
  • Consistently monitored industry trends to stay informed about new developments and opportunities within the travel sector.

IN-BOUND RESERVATION STAFF

TOUR MORI & PYLOS
06.2015 - 12.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Streamlined reservation processes for increased efficiency and reduced booking errors.
  • Assisted in creating promotional materials highlighting special offers or seasonal packages offered by the hotel.
  • Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
  • Confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
  • Assisted guests in selecting suitable accommodations based on their preferences and budget.
  • Managed large call volumes, maintaining professionalism and attention to detail under pressure.
  • Developed and maintained positive relationships with guests for satisfaction.

FRONT OF THE HOUSE

SINGLE ORIGIN COFFEE-TEA RESTAURANT
03.2014 - 06.2015
  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Answered telephone to make reservations and take orders.
  • Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
  • Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
  • Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
  • Collaborated with other team members to maintain a clean, organized, and welcoming environment.
  • Handled cash transactions accurately while maintaining proper cash handling procedures.
  • Offered guests choice of seating and escorted to appropriate table.
  • Facilitated smooth communication between patrons and management regarding any special requests or accommodations required during visits.
  • Assigned wait staff to service guests in sections.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Housekeeping Attendant

TRADE AND FINANCIAL TOWER
10.2013 - 03.2014
  • Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.

Education

Bachelor of Science - Hospitality And Tourism Management

ARELLANO UNIVERSITY JOSE ABAD SANTOS CAMPUS
PASAY CITY
03-2014

Skills

  • Airline reservation systems
  • Ticketing system expertise
  • Task delegation
  • Scheduling coordination
  • GDS experience
  • Travel industry trends
  • Customer engagement
  • Travel bookings
  • International travel
  • Travel planning
  • Hotel accomodations
  • Transportation information
  • Travel sales
  • Passport applications
  • Multitasking Abilities

SEMINAR ATTEND

SEMINARS ATTEND:
  • IN-FLIGHT CATERING OPERATION SEMINAR: Macro Asia (Oct. 21, 2010)
  • TOURISM SEMINAR: Tourism Trends Towards Economy (March 9, 2011)
  • RESORT OPERATION & TOUR GUIDING SEMINAR: Matabungkay Resort (March 13,2011)
  • BAR EXPOSURE & COFFEE SEMINAR: T.G.I.Friday’s (Feb. 2, 2012)
  • HOTEL OPERATION EXPOSURE: Avenue Plaza Hotel (March 1-4,2011)
  • HOTEL OPERATION EXPOSURE: La Carmela De Boracay (Sep.26-28,2012)
  • HOTEL IMMERSION: Sofitel Luxury Hotel (October 2,2013)
  • HOTEL OPERATION EXPOSURE AND SEMINAR: Ilocos Sur & ilocos Norte (Aug. 23,2009)

Certification

Grand Culinary 2010: Beyond Innovation

Batangas Immersion (Resort Operation and Tour Guiding Seminar)

· Bicol Tour: Hotel Exposure

Macro Asia seminar (A closer look at in-flight catering operations)

Leadership Seminar: A Continuing Challenge to Excellence

T.G.I Friday’s (Bar Exposure Program)

T.G.I Friday’s (Coffee Seminar)

Seminar: Tourism Trends towards Economy

Boracay Tour: Hotel Exposure

Hotel Immersion: Sofitel Luxury Hotel

Additional Information

Date of Birthday January 27, 1993

Birthplace Pasay City

Gender Female

Civil Status Single

Nationality Filipino

Father Name Ricardo M. Galvez

Occupation Retired U.S Navy

Mother Name Erlinda L. Galvez

Occupation Retired Asst. Shift Lead Data Operation

SSS Number 34-4761923-9

Pag-Ibig Number 1211-6075-1768

Phil health 02-026690297-3

TIN Number 457-756-625-000

Passport Number P7742831B

Timeline

IN BOUND AND OUTBOUND TICKETING RESERVATION

ABCT TOURS AND TRAVEL CONSULTAIONS
12.2024 - Current

SALES AND TICKETING RESERVATION

UNI-ORIENT TRAVEL AND TOURS
11.2022 - 11.2024

TICKETING OPERATION ASSISTANT

TRAVERSE PH INC
09.2021 - 11.2022

CLERK OFFICER

INFIN8 TRAVEL AND TOURS
02.2020 - 10.2021

TRAVEL ASSOCIATE

TRAVEL CONCIERGE PH
01.2017 - 11.2019

IN-BOUND RESERVATION STAFF

TOUR MORI & PYLOS
06.2015 - 12.2016

FRONT OF THE HOUSE

SINGLE ORIGIN COFFEE-TEA RESTAURANT
03.2014 - 06.2015

Housekeeping Attendant

TRADE AND FINANCIAL TOWER
10.2013 - 03.2014

Grand Culinary 2010: Beyond Innovation

Batangas Immersion (Resort Operation and Tour Guiding Seminar)

· Bicol Tour: Hotel Exposure

Macro Asia seminar (A closer look at in-flight catering operations)

Leadership Seminar: A Continuing Challenge to Excellence

T.G.I Friday’s (Bar Exposure Program)

T.G.I Friday’s (Coffee Seminar)

Seminar: Tourism Trends towards Economy

Boracay Tour: Hotel Exposure

Hotel Immersion: Sofitel Luxury Hotel

Bachelor of Science - Hospitality And Tourism Management

ARELLANO UNIVERSITY JOSE ABAD SANTOS CAMPUS
LEA GALVEZ