Lea Fabrigas
Mabalacat, Province Of Pampanga
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
22
22
years of professional experience
Work History
Operations Manager
Grill Up Restobar
01.2019 - 01.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Preparing Payroll reports and maintaining employee's record.
Assistant Operations Manager
Robs Gastropub and Sports Bar
09.2014 - 01.2019
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Supervisor
Phillies Sports Bar and Grill
06.2012 - 08.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Housekeeping Supervisor
The Mint Best Western Hotel
02.2011 - 05.2014
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Cashier
Gosford Hotels Inc. (Swagman Hotel)
04.2003 - 04.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Hotel And Restaurant Services
Clark International College of Science & Tech.
Dau Mabalacat Pampanga04-2007
High School Diploma -
Saint Anthony College of Technology
San Francisco Mabalacat Pampanga06-1997
No Degree - Elementary
School of The Infant Jesus
San Francisco Mabalacat Pampanga03-1993
Skills
- Problem-solving
- Team leadership
- Operations management
Timeline
Operations Manager
Grill Up Restobar
01.2019 - 01.2025
Assistant Operations Manager
Robs Gastropub and Sports Bar
09.2014 - 01.2019
Supervisor
Phillies Sports Bar and Grill
06.2012 - 08.2014
Housekeeping Supervisor
The Mint Best Western Hotel
02.2011 - 05.2014
Cashier
Gosford Hotels Inc. (Swagman Hotel)
04.2003 - 04.2010
No Degree - Hotel And Restaurant Services
Clark International College of Science & Tech.
High School Diploma -
Saint Anthony College of Technology
No Degree - Elementary
School of The Infant Jesus
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