Lea Batomalaque
Mandaue City
Summary
Great in fostering student success through tailored tutoring. Excels in creative thinking and problem-solving, and student learning outcomes. Demonstrated ability to improve efficiency and productivity, embodying patience, empathy, and effective communication. Ensures safety and harmonious learning environment for learners.
Overview
2
2
years of professional experience
Work History
Tutor
Private
2023.11 - 2024.07
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Created positive and encouraging learning environment to foster love for learning among students.
Call Center Representative
Eperformax
2022.01 - 2023.10
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Identified upselling opportunities to increase revenue generation.
Education
Bachelor Of Secondary Education - Major in English
Mandaue City College
Don Andres, A. Soriano Ave., Mandaue City01.2022
Skills
- Patience and Empathy
- Problem-solving skills
- Creative Thinking
- Collaboration and Teamwork
- Verbal and written communication
- Student Motivation
Timeline
Tutor
Private
2023.11 - 2024.07
Call Center Representative
Eperformax
2022.01 - 2023.10
Bachelor Of Secondary Education - Major in English
Mandaue City College
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