Lea Aying

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.

Jhoanna Marie Mana

Quality Auditor

Cognizant Technology Solutions Phils., Inc.

09088640534

Calyl Nicole Ancajas

Trainer

Cognizant Technology Solutions Phils., Inc.

09550431071

Jennylou Valdeo

Subject Matter Expert

Cognizant Technology Solutions Phils., Inc.

09669802308

Subject Matter Expert

• Acted as a subject matter expert who provided floor support, coaching, and feedback to agents.
• Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
• Collaborated with team members to develop best practices for consistent customer service delivery.

Assistant Team Leader

• Acted as an assistant team leader where I assisted in training and supervising the members of the team. Doing admin work and one-on-one coaching.
• Demonstrated a willingness to take on additional responsibilities as needed, showcasing adaptability and a strong work ethic that contributed positively to overall team success.
• Supported colleagues through active listening and problem-solving skills, fostering a positive work environment for all team members.