Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
LEA ASERET VENANCIO

LEA ASERET VENANCIO

IT PROFESSIONAL
Pateros

Summary

To use my knowledge and skills in the best possible way for achieving the mission, vision and objectives of the company. To contribute and exercise all the capabilities that I possess in order to serve the current and potential customers of the market.

Overview

10
10
years of professional experience
14
14
Certifications

Work History

IT Specialist

PH Global Jet Express
01.2023 - Current
  • Provided exceptional customer service by promptly addressing problems reported by end users.
  • QA Testing and development new features for the improvement for the Mobile applications of the company.
  • Support and handle the internal system for the approvals of the company.
  • Provide 1st level support for the sub regional agencies of the logistics company.
  • Assist the new clients for the API connection to our system.
  • Researched and identified solutions to technical problems.
  • Tested new software features prior to deployment.

IT Helpdesk

ARB Call Facilities
01.2016 - 01.2023
  • Provide 1st and 2nd level remote support for all applications and technologies that are site, country or region specific.
  • Creation of Employees onsite logins (active directory, VOIP tool, internal operation systems).
  • Respond to email across all sites facilitating login issues or PC issue.
  • Install/ repair computers peripherals for the users.
  • Maintain daily performance of computer systems.
  • Monitor servers onsite for proper and good performance.
  • Consolidating all IT peripherals for the asset management.
  • Call Center Company

Education

Bachelor of Science - Information Technology

Global City Innovative Collage
Makati City
01-2015

Skills

Technical troubleshooting

Operating system configuration expertise (Windows)

Network Configuration (Cabling, Firewall: Pfsense/ Netgear switches)

ISMS: ISO 27001:2013, ISO 27002:2022, PCI-DSS

Web Application Development (PHP/JavaScript/html/css)

Certification

CERTIFICATE OF COMPLETION

Timeline

IT Specialist

PH Global Jet Express
01.2023 - Current

IT Helpdesk

ARB Call Facilities
01.2016 - 01.2023

Bachelor of Science - Information Technology

Global City Innovative Collage
LEA ASERET VENANCIOIT PROFESSIONAL