LIANNE CARLA DELA CRUZ

• Conducted medication therapy management to optimize therapeutic outcomes for patients.
• Collaborated with healthcare providers to resolve prescription-related issues and enhance patient care.
• Mentored pharmacy staff on best practices in medication dispensing and patient counseling.
• Implemented new processes that improved workflow efficiency within the pharmacy operations.
• Developed training materials for new staff on pharmacy software systems and compliance standards.
• Led quality assurance initiatives to maintain high standards of pharmaceutical care and regulatory compliance.
• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
• Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
• Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
• Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
• Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
• Educated patients on proper medication use.
• Counseled patients regarding proper intake of medications.
• Managed drug and supply inventories.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

and detecting therapeutic incompatibilities.

• Provides pharmacy counseling to patients with queries regarding their medications with compassion and efficiency.
• Compounds paper tabs/caps for infants and children in a timely manner.
• Educates patients about the laws and regulations with regards to dispensing controlled and dangerous drugs.
• Maintain records such as fully filled prescriptions, pharmacy files, inventories, and control records for narcotics, or controlled drugs.
• Provides information and advice regarding drug interactions, side effects, dosage, and proper medication storage.