Summary
Overview
Work History
Education
Skills
Applicant
Timeline
Generic
LAYCA A. MALLETE

LAYCA A. MALLETE

#34B Sitio Fatima Marcelo Green Village Paranaque City

Summary

Motivated professional with varied experience in customer-facing roles. Brings strong problem-solving abilities and a commitment to service excellence. Eager to leverage transferable skills to support team success and drive business objectives.

Overview

9
9
years of professional experience

Work History

VIP Telesales Specialist

Redfu Entertainment Technology
01.2026 - 05.2026
  • Developed feedback mechanisms and implemented service improvements, enhancing customer satisfaction.

Costumer Service Representative

Shidaikeji Technological Corp
01.2023 - 12.2025
  • Addressed customer service enquires quickly and accurately.

Finance Associate - Auditor

PH Global J&T Express
07.2022 - 12.2022
  • Managed inventory records, conducted periodic audits, and reported discrepancies.

Assistant Operations Manager

Groundscape Management Corp.
01.2021 - 03.2022
  • Monitored staff performance and developed improvement plans.
  • Managed customer service issues, resolving complaints and improving overall satisfaction.

AutoCAD Operator / Landscape Designer

Groundscape Management Corp.
01.2018 - 12.2020
  • Interpreted hand sketches to produce accurate detailed drawings.
  • Assisted in drafting design specifications to support project development.
  • Collaborated with team members to understand project requirements.

Administrative Assistant

Groundscape Management Corp.
05.2017 - 12.2017
  • Handled photocopying documents, updating files and faxing communications for staff.

Education

Bachelor of Business Administration - Operations Management

Rizal Technological University
Mandaluyong City
01-2017

Higher National Diploma -

Dr. Arcadio Santos National High School
Paranaque City
01-2013

F. Serrano Elementary School
Paranaque City
01-2009

Skills

  • Customer relationship management
  • Problem solving
  • Inventory management
  • Administrative efficiency
  • Proficient in Microsoft Office

Applicant

LAYCA A. MALLETE

Timeline

VIP Telesales Specialist

Redfu Entertainment Technology
01.2026 - 05.2026

Costumer Service Representative

Shidaikeji Technological Corp
01.2023 - 12.2025

Finance Associate - Auditor

PH Global J&T Express
07.2022 - 12.2022

Assistant Operations Manager

Groundscape Management Corp.
01.2021 - 03.2022

AutoCAD Operator / Landscape Designer

Groundscape Management Corp.
01.2018 - 12.2020

Administrative Assistant

Groundscape Management Corp.
05.2017 - 12.2017

Bachelor of Business Administration - Operations Management

Rizal Technological University

Higher National Diploma -

Dr. Arcadio Santos National High School

F. Serrano Elementary School
LAYCA A. MALLETE