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Associate Principal Engineer

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Dynamic Telesales and Customer Care Specialist with proven success at PashaPay in enhancing customer satisfaction through effective communication and conflict resolution. Skilled in CRM documentation and adept at utilizing software development tools like JIRA. Committed to delivering exceptional service and fostering strong customer relationships, ensuring a seamless experience for every caller.

Specialist with strong problem-solving skills and proactive approach to tackling complex challenges. Demonstrates proven track record in delivering innovative solutions that drive efficiency and productivity. Adept at collaborating with cross-functional teams to achieve strategic goals and enhance operational performance. Committed to continuous improvement and fostering culture of excellence within organisations.

Accomplished Life and Health Insurance Producer recognized for consistently exceeding sales targets, and driving strong performance across fast-paced remote sales environments.

Dynamic professional with over 8 years in client care and project management. Recognized for training and mentoring teams, driving customer engagement, and implementing strategies that lead to measurable improvements in client satisfaction and operational efficiency.

LAYCA A. MALLETE

Summary

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VIP Telesales Specialist

Costumer Service Representative

Finance Associate - Auditor

Assistant Operations Manager

AutoCAD Operator / Landscape Designer

Administrative Assistant

Education

Bachelor of Business Administration - Operations Management

Higher National Diploma -

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VIP Telesales Specialist

Costumer Service Representative

Finance Associate - Auditor

Assistant Operations Manager

AutoCAD Operator / Landscape Designer

Administrative Assistant

Bachelor of Business Administration - Operations Management

Higher National Diploma -

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