Summary
Overview
Work History
Education
Skills
Timeline
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Lawrenz Jay Bero

Lawrenz Jay Bero

Tapaz Capiz

Summary

Dynamic and results-driven Barista Team Leader at 4Twins Coffee and Sweets, skilled in food service management and clear communication. Enhanced customer satisfaction through effective issue resolution and a welcoming atmosphere, fostering a positive team environment. Proven ability to manage multiple tasks efficiently, ensuring seamless service delivery and a memorable guest experience.

Overview

5
5
years of professional experience

Work History

Barista Team Leader

4Twins Coffee and Sweets
06.2024 - 06.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Runner/Waiter

Flamingo Room
01.2024 - 06.2024
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.

On Call Waiter

Beats Catering Services Calinog
04.2021 - 07.2022
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
  • Utilized strong multitasking skills to efficiently manage multiple tables at once, optimizing turnover rates.
  • Developed rapport with guests by engaging in friendly conversation while remaining professional throughout their dining experience.

On Call Waiter

Lee's Catering
02.2021 - 02.2022
  • Provided exceptional tableside service, swiftly addressing any concerns or special requests from guests.
  • Ensured proper food handling procedures were followed, maintaining a safe and sanitary environment for all guests.

Waiter

Seda Atria
07.2020 - 01.2021
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.

Education

Hotel And Restaurant Management

West Visayas State University - Calinog, Campus
Simsiman, Calinog, Iloilo
03-2019

Malitbog National High School
Malitbog, Calinog, Iloilo

Wright Elementary School
Wright, Tapaz, Capiz

Skills

  • Clear communication
  • Food service management
  • Service excellence
  • Consistent patience
  • Effective communication
  • Effective issue resolution
  • Simultaneous task management

Timeline

Barista Team Leader

4Twins Coffee and Sweets
06.2024 - 06.2025

Runner/Waiter

Flamingo Room
01.2024 - 06.2024

On Call Waiter

Beats Catering Services Calinog
04.2021 - 07.2022

On Call Waiter

Lee's Catering
02.2021 - 02.2022

Waiter

Seda Atria
07.2020 - 01.2021

Hotel And Restaurant Management

West Visayas State University - Calinog, Campus

Malitbog National High School

Wright Elementary School

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Lawrenz Jay Bero