LAWRENCE GUINTO
Mandaluyong City
Summary
Motivated and adaptable professional with a strong background in lead generation, data validation, and CRM management. Experienced in working across diverse industries, with a solid grasp of tools like Salesforce, Outreach, ZoomInfo, and Microsoft 365. Known for being detail-oriented, proactive, and a team player who thrives in fast-paced environments. Open to new opportunities where I can contribute to team success and grow professionally.
Overview
12
12
years of professional experience
Work History
Data Validation Monitor
Round Earth Philippines, Inc.
05.2024 - 06.2025
- Review and Validate customer recordings and input results.
- Identify trends and insights.
- Coordinate with team members when shift schedules need updates.
- Report observed significant changes in customer data to team members and management.
Sourcing Specialist
TechnologyAdvice
08.2023 - 02.2024
- Conducted online research via prospects’ websites to determine if they align with the solutions offered by the organization.
- Utilized LinkedIn Sales Navigator and ZoomInfo for lead generation activities to create a targeted prospect list.
- Verified data accuracy prior to sales outreach to guarantee high-quality leads and data integrity.
- Ensured data accuracy and cleanliness by organizing and updating leads, and uploading data to the Customer Relationship Management (CRM) system.
- Collaborated on sourcing-related projects requested by other departments.
Account Development Representative (ADR)
Round Earth Philippines, Inc.
08.2022 - 04.2023
- Collaborated closely with Sales Development Leaders to gather parameters for the desired pipeline of leads, considering market trends.
- Used Navigator and ZoomInfo to create a targeted prospect list.
- Conducted lead generation activities using LinkedIn Sales.
- Verified data accuracy before sales outreach to ensure high-quality leads and data integrity.
- Maintained data accuracy and cleanliness by organizing and updating leads and uploading data to Customer Relationship Management (CRM).
- Additional tasks included enhancing call flow according to SMART objectives and coaching local SDR team members to capitalize on their strengths and address their weaknesses.
Sales Development Representative (SDR)
Round Earth Philippines, Inc.
03.2021 - 08.2022
- Conducted top-of-the-funnel lead generation through proactive cold calling.
- Established connections with prospects and successfully converted leads into sales opportunities.
- Identified prospects’ pain points and determined solutions that could benefit their organization.
- Compiled and updated information in the CRM for seamless pipeline management.
- Scheduled meetings with Sales Advisors to discuss and improve our platform (SaaS) for maximum benefit.
- Documented and properly categorized all calls in the CRM system to maintain data integrity.
- Generated weekly/monthly reports on team attendance and key performance indicators (KPIs), ensuring individual awareness of their KPI standings across the team (Local).
Customer Service Representative
Ibex
03.2019 - 10.2020
- Answered incoming calls while maintaining positive customer relationships.
- Addressed customer inquiries promptly and courteously to foster goodwill.
- Investigated shipment statuses and submitted follow-up tickets to appropriate channels.
- Documented and categorized all calls accurately in the Customer Relationship Management (CRM) system, ensuring data integrity.
Technical Support Specialist
Transcom
02.2018 - 12.2018
- Handled inbound calls and resolved customers’ concerns regarding their devices.
- Offered technical assistance over the phone and/or conducted remote access to resolve end-user technical issues.
- Logged tickets in the CRM and scheduled service center visits if the issue could not be resolved over the phone.
- Documented and categorized all calls accurately in the Customer Relationship Management (CRM) system, ensuring data integrity.
Technical Support Specialist
Intelenet
06.2017 - 11.2017
- Answered incoming calls while maintaining positive customer relationships.
- Provided technical assistance over the phone and/or performed remote access to address end-user technical issues and difficulties.
- Assisted customers with billing concerns by verifying charges for accuracy, analyzing bill breakdowns, and guiding customers through their bills, providing explanations in simple terms for better understanding.
- Documented and categorized all calls accurately in the Customer Relationship Management (CRM) system to maintain data integrity.
Return/Warranty Specialist
US AutoParts
12.2014 - 04.2017
- Answered incoming calls while maintaining positive customer relationships.
- Identified reasons for returns, categorized, disposed of, and documented necessary information in the CRM system.
- Informed and educated customers about the return process following company policies and guidelines.
- Provided the best possible solution that addressed the customer’s needs while protecting the company’s interests.
- Processed warranty claims in accordance with company and manufacturer warranty coverage.
- Generated shipping labels or lading labels for returned items on the FedEx website, then copied and pasted the label information into the company CRM.
- Documented and properly categorized all calls in the CRM system to maintain data integrity.
General Customer Service
Teleperformance
02.2013 - 12.2014
- Answered incoming calls while maintaining positive customer relationships.
- Conducted research to provide appropriate answers and resolve customers’ concerns effectively.
- Offered technical expertise to assist customers with technical difficulties.
- Assisted customers with billing concerns by verifying charges for accuracy, analyzing bill breakdowns, and guiding customers through their bills, providing explanations in simple terms for better understanding.
- Up-sold products such as device accessories, device warranties, or upgraded cellular plans to boost company sales.
- Properly documented each call in the CRM system.
Skills
- Sales Navigator
- ZoomInfo
- Lead Generation
- Salesforce
- Outreach
- Microsoft 365
- G Suite
- CRM Management
- Marketo
- Pardot
Timeline
Data Validation Monitor
Round Earth Philippines, Inc.
05.2024 - 06.2025
Sourcing Specialist
TechnologyAdvice
08.2023 - 02.2024
Account Development Representative (ADR)
Round Earth Philippines, Inc.
08.2022 - 04.2023
Sales Development Representative (SDR)
Round Earth Philippines, Inc.
03.2021 - 08.2022
Customer Service Representative
Ibex
03.2019 - 10.2020
Technical Support Specialist
Transcom
02.2018 - 12.2018
Technical Support Specialist
Intelenet
06.2017 - 11.2017
Return/Warranty Specialist
US AutoParts
12.2014 - 04.2017
General Customer Service
Teleperformance
02.2013 - 12.2014
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