Lawrence C. Locañas
Quezon City
Summary
To obtain a position that will give me the opportunity to demonstrate my various skills and allow me to develop my potential to become a well-rounded professional. To pay contributions to the company that will give me an opportunity to gain experience as a professional and establish a good relationship with my colleagues.
Overview
8
8
years of professional experience
Work History
HR Solutions Services Associate III
• Conduent Business Services Philippines, Inc.
02.2022 - Current
- Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations)
- Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates.
- Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums.
- Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees.
- Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts)
- Prepares offers, terms, and conditions letters.
- Performs other duties as assigned.
- Complies with all policies and standards.
Customer Experience Associate I
Conduent Business Services Philippines, Inc.
05.2017 - 02.2022
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Education
B.S. - Marine Transportation
Jackson B Lacson Foundation Maritime University
01.2009
Secondary -
Dingle National High School
01.2006
Primary -
Siniba-an Elementary School
01.2002
Skills
- Proficient in Microsoft Applications
- MS WORD
- Excel
- Power Point
- Eager to learn
- Attention to detail
- Ability to work with minimal supervision
- Hardworking
- Receptive
- Trustworthy
- Punctual
- Dedicated to work
Personal Information
- Age: 35
- Place of Birth: Manila
- Height: 5'7
- Weight: 170 lbs.
- Citizenship: Filipino
- Date of Birth: 12/11/89
- Gender: Male
- Marital Status: Single
- Religion: Catholic
Timeline
HR Solutions Services Associate III
• Conduent Business Services Philippines, Inc.
02.2022 - Current
Customer Experience Associate I
Conduent Business Services Philippines, Inc.
05.2017 - 02.2022
Secondary -
Dingle National High School
Primary -
Siniba-an Elementary School
B.S. - Marine Transportation
Jackson B Lacson Foundation Maritime University
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