Summary
Overview
Work History
Education
Personal Information
Timeline
Lawrence Anthony Gabriel Espino

Lawrence Anthony Gabriel Espino

SAP Basis Administrator
520 5th Street, San Beda Subdvision, San Miguel, Metro Manila

Summary

SAP Basis Administrator with 2 years of experience. Skilled in enhancing system performance and delivering end-to-end business solutions. Hands-on experience optimizing SAP applications for operations and client satisfaction. Dedicated to improving processes and driving success in the project.

Overview

7
7
years of professional experience
2018
2018
years of post-secondary education

Work History

SAP Basis Administrator

Accenture Inc
02.2023 - 04.2025
  • Tracked database and CPU utilization.
  • Conducted daily system health checks for DEV, QAS, and PROD environments.
  • Configured printer connections for spool servers.
  • Monitored job logs and identified slowness in processes.
  • Managed SAP access creation tasks such as development keys and OSS connections.
  • Coordinated transport and import activities following release manager's approval.
  • Monitored Sybase on Linux operating systems.
  • Managed database usage monitoring using local host with Putty connection.
  • Utilized ServiceNow for issue tracking, probing techniques, and resolution.

Customer Care Associate

Foundever (Formerly Sitel)
03.2020 - 12.2022
  • Acquired knowledge of outsourcing processes within call center and BPO sectors.
  • Outsourcing (Call Center / BPO)
  • Served as Junior Associate, accumulating 1-4 years of experience.
  • Developed expertise in resolving customer inquiries efficiently.

Customer Care Specialist I

Conduent
07.2018 - 12.2019
  • Company Overview: Outsourcing (Call Center / BPO)
  • Outsourcing (Call Center / BPO)
  • Fresh Grad / Entry Level
  • Specialization: Customer Service

Education

Bachelor's Degree - Information Technology

Adamson University , San Marcelino Street, Ermita Manila
11.2017

Personal Information

  • Date of Birth: February 09, 1994
  • Gender: Male
  • Nationality: Filipino
  • Marital Status: Single

Timeline

SAP Basis Administrator - Accenture Inc
02.2023 - 04.2025
Customer Care Associate - Foundever (Formerly Sitel)
03.2020 - 12.2022
Customer Care Specialist I - Conduent
07.2018 - 12.2019
Adamson University - Bachelor's Degree, Information Technology

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Lawrence Anthony Gabriel EspinoSAP Basis Administrator