LAURINE ARAO
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN FINANCIAL MANAGEMENT
Subic, Province of Zambales
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Shop Manager
JANRILA TRADING
03.2013 - Current
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Developed promotional campaigns to increase store foot traffic, ultimately boosting overall revenue.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Conducted ongoing market research to stay informed about industry trends which helped us refine our product offerings based on consumer preferences.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Reduced shrinkage through regular audits, strict adherence to loss prevention guidelines, and employee training sessions.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Developed new promotional campaigns to attract new customers.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Service Representative
JANRILA TRADING
03.2013 - Current
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Business Administration Major in Financial Managem
GORDON COLLEGE
Olongapo City, Province Of Zambales, Philippines 04.2001 -
Skills
Budget Adherence
Employee Scheduling
Staff recruitment
POS Systems
Employee Management
Invoicing
Employee Motivation
Visual Merchandising
Merchandise planning
Consultative Sales
Sales Promotions
Policy Enforcement
Customer Service
Brand representation
Store operations
Customer Engagement
Sales Analysis
Budgeting and finance
Social Media Marketing
Store Layout
Administrative Management
Timeline
Shop Manager
JANRILA TRADING
03.2013 - Current
Customer Service Representative
JANRILA TRADING
03.2013 - Current
Bachelor of Science - Business Administration Major in Financial Managem
GORDON COLLEGE
04.2001 -