Laurence Martin Tumulak
Lapu-Lapu City, Province Of Cebu,CEB
Summary
To obtain a position at your company where I can maximize my Communication Skills, Quality Assurance, Program Development, and Training experience.
Personable and empathetic, equipped with strong communication and problem-solving abilities. Familiar with healthcare procedures and adept at handling patient inquiries and managing healthcare information systems. Capable of making positive impact by delivering exceptional customer service and ensuring patient satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Concentrix
Jcentre Mall, Mandaue City, Cebu
11.2022 - 12.2025
- Assisted customers in understanding their health benefits and coverage.
- Explained how to access and utilize benefits effectively.
- Guided customers in navigating the web portal and mobile app.
- Verified eligibility for health benefits.
- Ensured customers were well-informed about available options.
- Provided support through phone calls and online messaging platforms.
- Maintained high levels of customer satisfaction through responsive and empathetic service.
Stock Supervisor
Gaisano Grand Mall Cordova
Cordova, Cebu
06.2022 - 10.2022
- Monitored stock levels to ensure product availability and prevent shortages.
- Supervised Sales Assistants, Promodisers, and Utility Clerks to maintain smooth daily operations.
- Handled inventory management, including product orders, stock transfers, and returns.
- Ensured product quality and consistency across all items.
- Managed repeat orders to maintain optimal stock levels.
- Collaborated with the team to resolve consigned stock issues efficiently.
- Maintained accurate records and supported inventory audits.
Education
Bachelor of Science - Customs And International Trade Industry.
University of Cebu
Barangay Looc, Mandaue City, Cebu Philippines 601407-2021
Skills
- Customer service and communication
- Health benefits and insurance verification
- Inventory and stock management
- Team supervision and coordination
- Problem-solving and multitasking
- Web portal and mobile app support
- Attention to detail and confidentiality
Timeline
Customer Service Representative
Concentrix
11.2022 - 12.2025
Stock Supervisor
Gaisano Grand Mall Cordova
06.2022 - 10.2022
Bachelor of Science - Customs And International Trade Industry.
University of Cebu