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Laurence Labis

Laurence Labis

Account Executive
Mandaluyong City,Cebu City

Quote

To work for a company where I can fully utilize my working skills and experience and gives me a new learning opportunities.

Work Availability

monday
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Overview

1
1

Disk Jockey 100.7 Hot FM Carc

1
1

Assistant Secretary Barangay Bolinawan Carcar City

1
1

Factory Worker/ Encoder Cambridge Footware

1
1

Youth Coordinator/ Putok Coordinator LGU Carcar

1
1

Manager/ Receptionist/ Massage Therapist Cabin Crew Massage and

21
21
years of professional experience
7
7
years of post-secondary education

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Work History

Disk Jockey

100.7 Hot FM Carcar
Carcar, Philippines
05.2004 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Licensed Massage Therapist

Bamboo Bliss Massage and Spa
Pasig, Philippines
01.2019 - 03.2020
  • Provided consistent high-quality performances leading to positive reviews from clients.
  • Generated repeat business through exceptional customer service and memorable performance experiences.
  • Entertained guests with music matching desired genres and tempo.

Manager/ Receptionist/Licensed Massage Therapist

Cabin Crew Massage and Spa
Makati, Philippines
07.2018 - 11.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

Youth Coordinator/Putok Coordinator

LGU CARCAR
Carcar, Philippines
06.2012 - 05.2018
  • Collaborated with event organizers to customize music selections for specific themes or occasions.
  • Contributed significantly to the success of each event with thorough planning and attention to detail.
  • Found, researched, fact-checked and wrote scripts for relevant topics in local news.
  • Devised marketing and promotional campaigns to increase ratings and listener base.
  • Streamlined playlist creation process using digital software tools for efficient organization and editing.
  • Managed schedule, contracts and payments for busy roster of bookings.
  • Crafted original scripts for commercial and promotional spots, advertising radio station sponsors.
  • Showcased adaptability by performing at various types of events including corporate functions, weddings, private parties.
  • Provided consistent high-quality performances leading to positive reviews from clients.
  • Engaged listeners through social media platforms to increase station visibility.
  • Promoted group dances, competitions and other party games to keep guests entertained.
  • Facilitated live coverage of special events, promotions, and sports matches.
  • Answered booth call line and took song suggestions or comments from listeners.
  • Entertained guests with music matching desired genres and tempo.
  • Cultivated strong relationships with clients through excellent communication skills and adapting to their needs.

Factory Worker

Cambridge Footwear
Naga, Philippines
06.2005 - 06.2007
  • Generated repeat business through exceptional customer service and memorable performance experiences.
  • Collaborated with event organizers to customize music selections for specific themes or occasions.
  • Showcased adaptability by performing at various types of events including corporate functions, weddings, private parties.
  • Provided consistent high-quality performances leading to positive reviews from clients.
  • Maintained a comprehensive knowledge of popular songs, genres, and artists across multiple eras and styles.
  • Promoted client satisfaction by effectively responding to musical preferences and special requests.
  • Managed sound levels to accommodate venue size, acoustics, and audience preferences.
  • Cultivated strong relationships with clients through excellent communication skills and adapting to their needs.
  • Increased audience engagement by curating diverse and appealing music playlists.
  • Demonstrated professionalism in all aspects of preparation and execution resulting in smooth-running events.

Assistant Secretary

Barangay Bolinawan
Carcar, Philippines
01.2004 - 12.2004
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.

Licensed Massage Therapist

Thai Rejuva Spa
Mandaluyong , Philippines
06.2019 - 09.2024
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
  • Administered Swedish, deep tissue and sports massage techniques.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Maintained confidentiality of information regarding clients and company.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Achieved significant reduction in clients' muscle tension and pain with tailored deep tissue techniques.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Responded to inquiries from callers seeking information.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Supported clients' holistic health journey by incorporating mindfulness and relaxation practices into sessions.
  • Researched new massage techniques and treatments.
  • Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Accomplished multiple tasks within established timeframes.
  • Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
  • Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
  • Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Streamlined appointment scheduling process, ensuring smooth client experience from booking to service.
  • Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
  • Participated in continuous education to master latest techniques in massage therapy.
  • Streamlined appointment scheduling and record-keeping processes, enhancing overall efficiency of the practice.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Compiled information from files and research to satisfy information requests.
  • Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
  • Contributed to positive team atmosphere by sharing knowledge and techniques with colleagues.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
  • Facilitated recovery for athletes with sports-specific massage techniques, improving performance and reducing injury recovery time.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
  • Established team priorities, maintained schedules and monitored performance.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
  • Performed aroma therapies and specialized relaxation techniques.
  • Improved marketing to attract new customers and promote business.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Answered central telephone system and directed calls accordingly.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Resolved customer problems and complaints.
  • Assisted with planning office events and meetings for smooth execution.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Conducted workshops on stress reduction techniques, promoting community well-being.
  • Leveraged aromatherapy to enhance massage outcomes, providing multi-sensory therapeutic experience.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Customer Experience Agent

Alorica Teleservices, Inc.
Makati, Philippines
01.2023 - 06.2024
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Compiled information from files and research to satisfy information requests.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Organized, maintained and updated information in computer databases.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

College Undergraduate - Bachelor of Secondary Education Major in English

Saint Catherine's College
Poblacion 1, Carcar City, Cebu
2005.07 - 2012.05

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave

Software

Microsoft Word and Excel

Languages

English
Advanced (C1)

Certification

Working Certificates

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Laurence LabisAccount Executive