Laurence Gabe
Hotelier
Tananger, Rogaland
Summary
Proven track record in enhancing guest satisfaction and streamlining operations, evidenced by the tenure at CLUB PARADISE PALAWAN. Skilled in food safety practices and guest service, successfully implemented strategies that significantly improved service delivery. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Food and Beverage Server
Kuya J Restaurant
09.2023 - 04.2024
- Cleaned and set up 16 tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Adhered to health and safety standards while handling food and beverages.
- Promoted safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout establishment.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Kitchen Assistant Intern
CLUB PARADISE PALAWAN
11.2022 - 12.2022
- Supported culinary team for timely meal delivery to customers by organizing ingredients and utensils.
- Expedited order completion by effectively communicating with the front of house staff regarding special requests or dietary restrictions.
- Streamlined inventory management by consistently organizing and restocking supplies.
- Handled food deliveries promptly, verifying accuracy of orders received and rotating stock accordingly to maintain freshness standards.
- Maintained a sanitary work environment, adhering to strict food safety guidelines and regulations.
- Demonstrated adaptability by quickly learning new recipes, techniques, and kitchen protocols as required for various tasks.
Food and Beverage Service Intern
CLUB PARADISE PALAWAN
10.2022 - 11.2022
- Contributed to a positive team environment with strong communication skills and collaboration.
- Promoted upselling opportunities by familiarizing guests with daily specials or premium drink options, increasing overall sales revenue without compromising guest satisfaction levels.
- Supported inventory management by tracking supplies and placing orders as needed.
- Collaborated with kitchen staff to ensure timely execution of high-quality dishes.
Front Office Intern
CLUB PARADISE PALAWAN
09.2022 - 10.2022
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
- Improved accuracy of room assignment by diligently updating room statuses in the hotel management system.
- Assisted with reservation management, ensuring accurate bookings and minimizing overbooking incidents.
- Maintained up-to-date knowledge of local events and attractions, providing personalized recommendations to guests.
- Enhanced guest experience by efficiently managing front desk operations and promptly addressing inquiries.
Housekeeping Room Intern
CLUB PARADISE PALAWAN
08.2022 - 09.2022
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported front desk team by promptly addressing guest requests and concerns, fostering welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Education
Bachelor of Science - Hospitality Administration And Management
MSU-NAAWAN
Naawan Misamis Oriental 08.2019 - 06.2023
Skills
Menu Recommendations
Guest service
Guest satisfaction
POS System Operation
Flexible Schedule
Food safety practices
Food presentation
Languages
English
Certification
Front Office, CLUB PARADISE - Sept. - Oct. 2023
Interests
Basketball, volleyball, cooking and hiking
Timeline
Food and Beverage Server
Kuya J Restaurant
09.2023 - 04.2024
Front Office, CLUB PARADISE - Sept. - Oct. 2023
06-2023
Kitchen Assistant Intern
CLUB PARADISE PALAWAN
11.2022 - 12.2022
Food and Beverage Service Intern
CLUB PARADISE PALAWAN
10.2022 - 11.2022
Front Office Intern
CLUB PARADISE PALAWAN
09.2022 - 10.2022
Housekeeping Room Intern
CLUB PARADISE PALAWAN
08.2022 - 09.2022
Food and Beverages Service Training - June 2021
06-2021
Bachelor of Science - Hospitality Administration And Management
MSU-NAAWAN
08.2019 - 06.2023
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