Summary
Overview
Work History
Education
Skills
Timeline
Laura Calpotura

Laura Calpotura

Administrative Expert
Baguio City, Benguet

Summary

  • Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience
14
14
years of post-secondary education

Work History

Property Manager

Upwork
01.2021 - 03.2023
  • Arrange the schedules for our people on the ground for the cleaning and checking maintenance issues
  • Making sure that the property is ready/cleaned before the guest checks in.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Customer Service Team Leader

Upwork
01.2021 - 08.2022
  • Airbnb account - Making sure that the team is at their best performance when attending to guest needs and requests
  • The team is only providing a 5-star experience
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Provided primary customer support to internal and external customers.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.

Team Leader

Bellary Technology Solutions
01.2014
  • Provides guidance, instruction, direction and leadership for the purpose of achieving one goal
  • Key motivator and a role model to a group of individuals.

Team Leader

J-Link Solutions
08.2011
  • Provides guidance, instruction, direction and leadership f or the purpose of achieving one goal
  • Key motivator and a role model to a group of individuals.

Outbound Call Center Representative

Ascend Asia
05.2011
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Discovered qualified prospects within target markets to drive new sales opportunities.
  • Delivered constructive suggestions to supervisor for improving outbound sales development processes.
  • Maintained Salesforce records by logging prospecting activities, adding new contacts and updating account information with useful intelligence.

Customer Service Representative

NCO
12.2010

Technical Support Representative

SiTEL Philippines
Baguio City
02.2010 - 09.2010
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Appointment Setter, Financial Advisor

Upwork
01.2021 - Current
  • Contact pre-qualified clients to arrange a time and date to arrange a call on their convenience to be called by the financial advisor to discuss the fund

Homebased Admin Specialist

Freelancer
01.2017 - 01.2020
  • Appointment Setter - Contacts potential customer to arrange sales calls, follow ups and update client’s calendar.
  • Developed strong communication and organizational skills through working on group projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Sales Specialist

Forefront Perceptive Solutions
01.2016 - 01.2017
  • Responsible for calling customers to close the deal, explain the product features and answer all the potential question that the customer may have.

Education

Bachelor of Science - Business Administration

University of The Cordilleras
01.2003 - 05.2005

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Baguio City National High School
01.1998 - 05.2003

Elementary Education

01.1992 - 05.1998

Skills

Extensive familiarity about the internet and computer systemundefined

Timeline

Property Manager - Upwork
01.2021 - 03.2023
Customer Service Team Leader - Upwork
01.2021 - 08.2022
Appointment Setter, Financial Advisor - Upwork
01.2021 - Current
Homebased Admin Specialist - Freelancer
01.2017 - 01.2020
Sales Specialist - Forefront Perceptive Solutions
01.2016 - 01.2017
Team Leader - Bellary Technology Solutions
01.2014
Team Leader - J-Link Solutions
08.2011
Outbound Call Center Representative - Ascend Asia
05.2011
Customer Service Representative - NCO
12.2010
Technical Support Representative - SiTEL Philippines
02.2010 - 09.2010
University of The Cordilleras - Bachelor of Science, Business Administration
01.2003 - 05.2005
Baguio City National High School - ,
01.1998 - 05.2003
- , Elementary Education
01.1992 - 05.1998

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Laura CalpoturaAdministrative Expert