Latreece Daniels
Clarksville
Overview
18
18
years of professional experience
Work History
Team Leader
Connexus
New York
08.2021 - Current
- Mentored and guided employees.
- Conducted training and mentored team members.
- Resolved diverse range of technical issues across multiple systems and applications for customers.
- Collaborated with supervisors to address customer inquiries or technical issues.
- Assisted customers with registration on apps.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Quality Analyst
Connexus/ROI Solutions
American Fork
08.2021 - Current
- Developed and maintained quality assurance procedure documentation.
- Monitored process checks.
- Maintained knowledge of regulatory requirements.
- Developed, implemented, and documented the status of individual rental applications.
- Managed caseload of individuals needing government assistance.
- Screened applications for errors.
- Provided information on documents for assistance.
- Conducted outreach to applicants.
- Use of multiple computer applications.
- Managed over 20 calls per day.
Graphic Designer
Print Works
11.2021 - 05.2022
- Employed design typography, composition, layout, and color in design work.
- Used Coral Draw and Adobe illustration to create images and layouts.
- Created designs/collaborated with the technical team.
- Created broad range of work using design techniques.
- Created digital image files for use in printing.
- Created client proofs of desired designs.
Sales/Senior Product Specialist
Ashley Homestore
Paris
06.2020 - 11.2021
- Financing applications.
- Engaged with customers to effectively build rapport.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Answered customer questions regarding merchandise.
- Completed orders and organized product deliveries.
- Cold calling - 100 calls per day.
- Order processing.
- Sales.
Advertising Sales Manager/Customer Service Representative
The Clarksville Times
Clarksville
09.2014 - 11.2019
- Developed media kits.
- Completed and mailed bills, contracts, policies, & invoices.
- Made outbound calls to up-sell advertising packages.
- Used consultative sales techniques.
- Created and presented media and advertising packages.
- Updated and maintained graphics library records.
- Answered multi-line phone system.
- Managed 100's customer accounts.
Freelance Graphic Designer
Jeanisis Denim
Baton Rouge
09.2011 - 01.2017
- Used Illustrator to create images and layouts.
- Completed final touches for projects.
- Contributed design ideas in early planning stages with customers and project managers.
- Remotely worked to meet customer needs.
Graphic Designer/Illustrator
Beauchamp Collection
Paris
03.2007 - 06.2013
- Developed print materials such as brochures, banners and signs.
- Contributed design ideas in early planning stages.
- Completed final touches for projects such as image sizes and font selection.
- Used Adobe Suite software to create images.
- Created digital image files for use in digital and print.
- Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
- Met strict deadlines.
Timeline
Graphic Designer
Print Works
11.2021 - 05.2022
Team Leader
Connexus
08.2021 - Current
Quality Analyst
Connexus/ROI Solutions
08.2021 - Current
Sales/Senior Product Specialist
Ashley Homestore
06.2020 - 11.2021
Advertising Sales Manager/Customer Service Representative
The Clarksville Times
09.2014 - 11.2019
Freelance Graphic Designer
Jeanisis Denim
09.2011 - 01.2017
Graphic Designer/Illustrator
Beauchamp Collection
03.2007 - 06.2013