Overview
Work History
Timeline
Generic

Latreece Daniels

Clarksville

Overview

18
18
years of professional experience

Work History

Team Leader

Connexus
New York
08.2021 - Current
  • Mentored and guided employees.
  • Conducted training and mentored team members.
  • Resolved diverse range of technical issues across multiple systems and applications for customers.
  • Collaborated with supervisors to address customer inquiries or technical issues.
  • Assisted customers with registration on apps.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Quality Analyst

Connexus/ROI Solutions
American Fork
08.2021 - Current
  • Developed and maintained quality assurance procedure documentation.
  • Monitored process checks.
  • Maintained knowledge of regulatory requirements.
  • Developed, implemented, and documented the status of individual rental applications.
  • Managed caseload of individuals needing government assistance.
  • Screened applications for errors.
  • Provided information on documents for assistance.
  • Conducted outreach to applicants.
  • Use of multiple computer applications.
  • Managed over 20 calls per day.

Graphic Designer

Print Works
11.2021 - 05.2022
  • Employed design typography, composition, layout, and color in design work.
  • Used Coral Draw and Adobe illustration to create images and layouts.
  • Created designs/collaborated with the technical team.
  • Created broad range of work using design techniques.
  • Created digital image files for use in printing.
  • Created client proofs of desired designs.

Sales/Senior Product Specialist

Ashley Homestore
Paris
06.2020 - 11.2021
  • Financing applications.
  • Engaged with customers to effectively build rapport.
  • Helped customers locate products and checked the store system for merchandise at other sites.
  • Answered customer questions regarding merchandise.
  • Completed orders and organized product deliveries.
  • Cold calling - 100 calls per day.
  • Order processing.
  • Sales.

Advertising Sales Manager/Customer Service Representative

The Clarksville Times
Clarksville
09.2014 - 11.2019
  • Developed media kits.
  • Completed and mailed bills, contracts, policies, & invoices.
  • Made outbound calls to up-sell advertising packages.
  • Used consultative sales techniques.
  • Created and presented media and advertising packages.
  • Updated and maintained graphics library records.
  • Answered multi-line phone system.
  • Managed 100's customer accounts.

Freelance Graphic Designer

Jeanisis Denim
Baton Rouge
09.2011 - 01.2017
  • Used Illustrator to create images and layouts.
  • Completed final touches for projects.
  • Contributed design ideas in early planning stages with customers and project managers.
  • Remotely worked to meet customer needs.

Graphic Designer/Illustrator

Beauchamp Collection
Paris
03.2007 - 06.2013
  • Developed print materials such as brochures, banners and signs.
  • Contributed design ideas in early planning stages.
  • Completed final touches for projects such as image sizes and font selection.
  • Used Adobe Suite software to create images.
  • Created digital image files for use in digital and print.
  • Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
  • Met strict deadlines.

Timeline

Graphic Designer

Print Works
11.2021 - 05.2022

Team Leader

Connexus
08.2021 - Current

Quality Analyst

Connexus/ROI Solutions
08.2021 - Current

Sales/Senior Product Specialist

Ashley Homestore
06.2020 - 11.2021

Advertising Sales Manager/Customer Service Representative

The Clarksville Times
09.2014 - 11.2019

Freelance Graphic Designer

Jeanisis Denim
09.2011 - 01.2017

Graphic Designer/Illustrator

Beauchamp Collection
03.2007 - 06.2013

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Latreece Daniels