Larvin John Y. Esguerra

Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.

• Performance Management, Define performance spectrum based on client targets and identify outlier performers, Setting specific performance targets when absent from the client contract, Based on trends of the program and the competing Sites, Establishing timeline and glidepaths for performance and documentation of milestones, Create specific Action Plans for identified outliers, Looks at aggregate performance and divide the population in quartiles to better identify top performers and bottom performers, Created a program that will address the needs of both top and bottom performers, Measure and track performance trends, Can submit periodic (weekly, monthly, quarterly) reporting on performance progress, Present to top management and clients the results, problems, findings and action plans of performance
• Talent Development, Define key characteristics of high potential employees for specific roles, Has extensive experience in creating a module for internal hiring process of high potential employees, Create template for screening process, Can create from ground up and implement an internal process of finding talent, Can train people on how to hire based on merits determined, Developed and promoted all agents from my first Team to supervisory positions, One of the first achievements as a Team Leader was to develop talent within my own ranks, Used mentoring and motivation coaching and exposing high potential employees to practical exercises
• Process Development, Developed Learning Module for new hires employees focusing on Issue Identification, Used for our new hire employees that had initial struggles with English as their First Language, Tapped multiple business units in creating this project which entailed facilitation of brainstorming sessions to the creation of step-by-step process then to training the people that will implement the module and finally tracking progress of result