Larry Lee Amorin

• Developed strategic account plans aligning client goals with organizational capabilities.
• Facilitated cross-functional collaboration to address client needs and resolve issues.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

. Process DME supplies orders, obtain patients benefits and coverage with insurances, pre authorization, medical necessity, setting up schedules with providers.

• Documented customer interactions accurately in CRM systems for future reference.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Collaborated with team members to enhance service delivery processes.
• Resolved customer inquiries efficiently, ensuring high satisfaction levels.
• Provided exceptional customer support through phone, email, and chat channels.
• Identified recurring issues and proposed solutions to improve service efficiency.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.