Larry Jay Satorre
Mandaue City, Cebu
Summary
Adept at fostering social skill development and employing critical thinking, I excel in creating inclusive environments and resolving conflicts. At Teleperformance, I enhanced customer satisfaction through effective complaint resolution. My experience spans youth development to customer service, demonstrating a commitment to positive outcomes and cultural competency.
Overview
2
2
years of professional experience
Work History
Youth Development Worker
Department Of Social Welfare And Development
Cebu City, Province Of Cebu
04.2024 - Current
- Supported young people''s social and emotional growth through empathetic listening and guidance.
- Promoted diversity within programming content by incorporating various cultural perspectives into lessons and discussions designed for maximum inclusivity.
- Served as a positive role model for youths, demonstrating appropriate behavior and boundaries in all interactions.
- Facilitated group discussions on topics such as conflict resolution, communication skills, goal-setting, and coping mechanisms for stress management.
Customer Service Representative
Teleperformance
Cebu I.T. Park, Apas, Cebu City
07.2023 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Administrator
LFR Express Corporation
Lapu-Lapu City, Province Of Cebu
02.2022 - 11.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
Education
Bachelor of Science - Education
CEBU NORMAL UNIVERSITY
Cebu City, Province Of Cebu, Philippines05.2027
High School Diploma -
UNIVERSITY OF CEBU - Banilad Campus
Banilad, Cebu06.2023
Skills
- Positive Reinforcement
- Resource Navigation
- Complaint resolution
- Cultural Competency
- Conflict de-escalation
- Social skill development
- Multi-Tasking Skills
- Creative and AnalyticalThinking
Timeline
Youth Development Worker
Department Of Social Welfare And Development
04.2024 - Current
Customer Service Representative
Teleperformance
07.2023 - 07.2024
Administrator
LFR Express Corporation
02.2022 - 11.2022
Bachelor of Science - Education
CEBU NORMAL UNIVERSITY
High School Diploma -
UNIVERSITY OF CEBU - Banilad Campus