Larry L. Bael Jr
IT TECHNICAL SUPPORT
Imus
Summary
Dedicated and skilled professional with a diverse background in library services, IT support, graphic design, and technical troubleshooting. Seeking a challenging position where my expertise in computer assistance, hardware and software maintenance, graphic design, and technical support can contribute to the success of an innovative organization. Eager to leverage my technical skills, customer service experience, and adaptability to excel in a dynamic work environment.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
11
11
Certifications
Work History
SALES TECHNICIAN
JW SUMMIT INC
05.2023 - Current
- Provide technical product knowledge and assist clients with hardware and software troubleshooting.
- Troubleshoot and resolve system issues, ensuring timely and efficient solutions with minimal downtime.
- Support sales team by providing technical expertise during sales and product demonstrations.
- Handle product setup, testing, and customer inquiries for end-user devices, ensuring proper configuration.
TECHNICAL SUPPORT
Apollo Global Technology
11.2022 - 04.2023
- Maintained network availability and internet connectivity for multiple 7/11 store branches, ensuring minimal downtime.
- Configured and troubleshooted routers and access points, providing real-time support to store branches.
- Monitored store connections and network performance using tools such as Nagios, MACC, ATIS, and Workconnect.
- Handled preflight configurations for newly launched stores to ensure successful integration into the network.
- Provided remote assistance to PSC field engineers, aligning with SMA (DICT) protocols and operational standards.
GRAPHIC DESIGNER
JCW Outsourcing and Management Services, Inc.
12.2021 - 06.2022
- Designed marketing materials, layout, and visual assets using Adobe Photoshop and Illustrator.
- Collaborated with internal teams to produce print and digital graphics aligned with brand standards.
- Assisted with production design for nationwide promotional campaigns.
Library Assistant/IT STAFF
Quezon City Public Library
02.2019 - 10.2021
- Provided day-to-day IT support including troubleshooting hardware/software issues, formatting and backing up files, and resolving internet connectivity concerns.
- Installed operating systems, standard office applications, and specialized software as required by staff and users.
- Maintained all library computer units through regular hardware/software maintenance and conducted preventive diagnostics.
- Submitted monthly reports to the MIS department and other required online reporting such as NLP and Google Sheets.
- Conducted free basic computer tutorials for walk-in clients and students needing assistance.
- Assisted clients in using computers and printers, ensuring accessibility and smooth operation.
- Scheduled and monitored online appointments of researchers using library systems.
- Facilitated and set up virtual meetings (Google Meet / Zoom) for District V Libraries; assigned as point person for link distribution.
- Created layout and design materials for internal and external communications using Adobe Photoshop and Illustrator.
- Handled photography and documentation for both online and on-ground outreach activities.
- Supported physical operations by assisting in arranging, carrying, and lifting books, equipment, and supplies when needed.
- Performed cable work including RJ45 and UTP cable crimping during PC/network setup and repairs.
Education
Bachelor of Science - Information Technology
STI College Fairview
High School - undefined
Lagro High School
Elementary - undefined
Commonwealth Elementary School
Skills
- In-depth knowledge of computer hardware and software
- Expertise in troubleshooting hardware/software issues
- Experience with Lenovo Edge Server software installations
- DHCP configuration
- Solid understanding of networking fundamentals
- Proficient in backup management and system restoration
- Skilled in editing multimedia content using Adobe Photoshop
- Skilled in editing multimedia content using Illustrator
- Skilled in editing multimedia content using Premiere Pro
- Experienced in providing remote technical support via AnyDesk
- Hands-on experience in setting up and configuring Hikvision Bullet and PTZ cameras
- Proficient in configuring Aruba Instant Access Points
- Strong multitasking abilities
- Excellent teamwork and collaboration skills
- Effective time management and organization skills
- Proven ability to perform well under pressure
- Exceptional customer service orientation
- Creative and resourceful with an eye for detail
Certification
NLP ONLINE DATABASE ORIENTATION FOR QCPL STAFF, TEACHER-LIBRARIANS OF QUEZON CITY AND NCR SDO LIBRARIANS
Certification Statement
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Applicant Signature
Larry L. Bael Jr
Timeline
SALES TECHNICIAN
JW SUMMIT INC
05.2023 - Current
TECHNICAL SUPPORT
Apollo Global Technology
11.2022 - 04.2023
GRAPHIC DESIGNER
JCW Outsourcing and Management Services, Inc.
12.2021 - 06.2022
Library Assistant/IT STAFF
Quezon City Public Library
02.2019 - 10.2021
High School - undefined
Lagro High School
Elementary - undefined
Commonwealth Elementary School
Bachelor of Science - Information Technology
STI College Fairview
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