Larriza Cruz
Navotas
Summary
Dynamic customer service professional with a proven track record at Dexcom, excelling in technical troubleshooting and effective communication. Adept at resolving complex issues and enhancing customer satisfaction through problem-solving skills. Recognized for delivering exceptional service and fostering strong client relationships, driving positive outcomes in fast-paced environments.
Overview
8
8
years of professional experience
2011
2011
years of post-secondary education
Work History
Technical Support Representative
Dexcom
Taguig
01.2023 - 08.2025
- Assisted customers with basic technical issues via phone and online chat.
- Diagnosed problems to provide effective solutions.
- Maintained up-to-date knowledge of company products and services.
- Assisted customer in understanding products, components and systems.
- Documented customer interactions in the support ticket system.
Customer Service Representative
TaskUs
Taguig
02.2021 - 09.2022
- Assisted customers with inquiries and issues via phone, chat and email.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collaborated with team members to resolve complex customer problems.
Customer Service Representative
Concentrix
North Cyberwest
06.2019 - 12.2020
- Assisted customers with inquiries and issues via phone.
- Maintained knowledge of product updates and service offerings.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Documented customer interactions in the support ticket system.
- Collaborated with team members to resolve complex customer problems.
Sales Promoter
Samsung Philippines
North Edsa
08.2017 - 12.2017
- Engaged customers by demonstrating Samsung products effectively and enthusiastically.
- Assisted in organizing promotional events to showcase new product launches.
- Educated customers about product features, benefits, and usage techniques.
- Promoted special deals and encouraged product purchases through effective communication and persuasion skills.
- Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
Education
Navotas National High School
Navotas Bachelor of Science - Hotel And Restaurant Management (First Year)
Datamex Institute of Computer And Technology
CaloocanSkills
- Technical Basic Troubleshooting
- Customer Care and Satisfaction
- Effective Communication
- Problem Solving
- Excellent Customer Service
Accomplishments
- SK OFFICIAL Sangguniang Kabataan (2018-2022)
- Sangguniang Kabataan (2010-2013)
- Youth and Livelihood Program (President)
Timeline
Technical Support Representative
Dexcom
01.2023 - 08.2025
Customer Service Representative
TaskUs
02.2021 - 09.2022
Customer Service Representative
Concentrix
06.2019 - 12.2020
Sales Promoter
Samsung Philippines
08.2017 - 12.2017
Navotas National High School
Bachelor of Science - Hotel And Restaurant Management (First Year)
Datamex Institute of Computer And Technology