Larrie Brice Baysan

Dynamic Account Manager and seasoned BPO professional with over a decade in the industry, known for skillfully managing clusters of 15-50 team members and excelling in tech support, customer service, and operations leadership. Experienced across various BPO capacities, including Team Leader, Operations Manager POC, and Site Manager POC, demonstrating adaptability and trusted leadership at all levels. Rapidly promoted in recent roles due to high-impact contributions in User Acquisition, Community, and Candidate Relations, showcasing both hands-on and strategic excellence. Successfully led projects that optimized CAC (Customer Acquisition Cost) from 5% to 40%, and spearheaded data-driven transitions that shifted business focus from caregiver to insurance recruitment-based on rigorous feasibility studies and market research. Valued for dependability, leadership, and cross-functional collaboration across departments, partners, and executive stakeholders. My leadership style is inclusive and results-driven, fostering innovation, ownership, and performance at all levels.

• HubSpot
• Google Workspace
• RingCentral
• IHire
• Monster
• Talroo
• Jobcase
• JobGet
• Excel (Advanced)
• Slack
• Zoom
• Notion

• Increased candidate acquisition conversion rate (CAC) from 5% to 40%, maintaining performance through continuous funnel optimization and outreach refinement.
• Grew HireyApp's social media channel from zero to 60,000 followers, generating over 1.6 million views and boosting brand visibility.
• Launched and scaled two pilot departments (Appointment Setting and Candidate Acquisition), both evolving into core business units due to exceptional ROI.
• Reduced app churn by improving user experience through feedback integration, resulting in an app rating jump from 2.2 to 4.5 stars.
• Spearheaded feasibility research that led to a successful niche pivot from caregiver to insurance recruitment, aligning with emerging market demand.
• Managed recruitment vendor partnerships (e.g., Monster, Talroo, JobGet), securing competitive pricing and reducing sourcing costs.
• Trained 10+ leaders across remote teams, enhancing retention and performance through standardized coaching systems.
• Served as point of contact for operations and site-level management, ensuring continuity during crisis periods (e.g., COVID-19).

Lean Six Sigma Black Belt - In-Training