Hi, I’m
LARIZA R. CUESTAS
CSR
Makati City
Summary
Reliable and dedicated to work. I can be able to handle fast-paced work environment. Proven willingness to take on any task to support the team and help the company succeed and carry out its mission. Offer strong time management and balanced prioritization abilities.
Overview
2
years of professional experience
Work History
FOUNDEVERWCC, Mandaluyong City
CSR (Financial Account, HSBC)
07.2023 - Current
Job overview
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer via calls and emails preferably about statements/billing/card application and account maintenances on a daily basis supported 5 countries namely, Australia, New Zealand, Singapore, Malaysia and India.
- Responded to customer requests for products, services, and company information regarding with credit cards accounts issues.
AWESOME OSDavao City
CSR (Cosmetics Account, IPSY)
09.2022 - 05.2023
Job overview
- Email Support (Non-Voice account)
- Provide technical support
- Receives inquiries from a queue, documents customer interaction, and inputs tickets
- Responds to customer inquiries, orders, products questions, or problems in a live chat format using a software system
- Ensures prompt and proper resolution to customer queries by providing answers, additional information according to defined procedures.
Land Management BureauQuezon City, Metro Manila, Philippines
Data Controller II
7 2019 - 12.2021
Job overview
- Maintain and update system through LAMS (DTS)
- Preparations and Coordination of Meetings, Workshops, and Trainings
- Gather, receive and process information/data received from offices and other agencies
- Assist in the conduct of project orientation/assessment/meetings
- Performing basic office tasks including answering phones, responding to emails, processing mail, and filing
- Kept office files and accounting records accurate and updated
- Prepares Vouchers/Purchase Request and other Documentation.
Education
Asian institute of computer studies- Marilao, Bulacan
BUSINESS INFORMATION MANAGEMENT
ASIAN INSTITUTE OF COMPUTER STUDIES – CALOOCAN City
Bachelor of Science in ENTREPRENEURSHIP
Skills
Written and verbal communication
References
- Engr. Warlito G. Quirimit
Policy Development Officer V, Department of Human Settlements and Urban Development (DHSUD)
0906-326-1799
- Richievelle C. Dianasas
FSMS Head SlordDevt Vopr
Navotas Manila City
0920-142-8710
Timeline
CSR (Financial Account, HSBC)
FOUNDEVER
07.2023 - Current
CSR (Cosmetics Account, IPSY)
AWESOME OS
09.2022 - 05.2023
Data Controller II
Land Management Bureau
7 2019 - 12.2021
Asian institute of computer studies- Marilao, Bulacan
BUSINESS INFORMATION MANAGEMENT
04.2016
ASIAN INSTITUTE OF COMPUTER STUDIES – CALOOCAN City
Bachelor of Science in ENTREPRENEURSHIP
05.2018
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