Lara Mizzah Lumabang
Caloocan City,00
Summary
Dynamic and results-oriented professional with a strong background in customer service and client relations, dedicated to driving growth and enhancing customer satisfaction. Proven expertise in resolving complex issues while fostering positive client interactions, consistently recognized for maintaining high service standards. Committed to contributing to a collaborative team environment that encourages professional development and leverages skills to achieve organizational success. Seeking a challenging role that aligns with a passion for excellence and continuous improvement.
Overview
8
8
years of professional experience
Work History
Rep AR Collections SR I - Technical Denials
Conifer Health Solutions
06.2024 - Current
- Research and write persuasive appeals for denied claims, services, or treatments. Gather supporting documentation and evidence from medical records, policies, and guidelines and Submit appeals to insurance companies, government agencies, or review organizations.
Customer Care Collections Sr. Rep and Appeal Representative
NTT DATA Philippines
01.2022 - 05.2024
- Collaborate with healthcare professionals or Payers to understand claims and appeals circumstances. Ensure compliance with regulatory requirements, such as HIPAA and Medicare guidelines. Submit appeals to insurance companies, government agencies, or review organizations.
Customer Service Specialist
Concentrix
11.2019 - 01.2022
- Respond to patient inquiries via phone, email, or mail. Provide accurate information on healthcare services, policies, and procedures. Resolve patient complaints and concerns in a compassionate and professional manner. Verify patient information, eligibility, and benefits and Assist with claims, billing, and payment issues.
Customer Care and Technical Support
Alorica Philippines
09.2017 - 06.2019
- Handle customer inquiries via phone, email, or chat. Resolve customer complaints and concerns. Provide product/service information and support. Troubleshoot technical issues with products/services and Provide step-by-step solutions to customers.
Education
Bachelor of Science - Information Technology
St. Dominic Institute
Quezon City, Philippines03-2016
Skills
- NTT DATA BPM suite expertise
- Conifer VDI management
- Proficient in Canva
- Proficient in MS Office suite
- Automated collection system
- Proficient in Finthrive contract management
- Vi-Web document organization
- Experience with EPIC system
- Client relations management
- Commitment to goal achievement
- Client engagement
- Data entry expertise
References
Mariane Joy, Bromo, Teacher, +63 977 366 4628, Palanan Elementary School
Training
- HIPAA Security Rule
- HIPAA Privacy Rule
- NTT DATA Services Global Code of Business Conduct
- Listen Loud and Clear
- Summer Pre-Kinder Garten Program
Timeline
Rep AR Collections SR I - Technical Denials
Conifer Health Solutions
06.2024 - Current
Customer Care Collections Sr. Rep and Appeal Representative
NTT DATA Philippines
01.2022 - 05.2024
Customer Service Specialist
Concentrix
11.2019 - 01.2022
Customer Care and Technical Support
Alorica Philippines
09.2017 - 06.2019
Bachelor of Science - Information Technology
St. Dominic Institute