Lara Mae Villanueva
Passi City
Summary
Detail-oriented IT Service Desk Analyst with experience resolving technical issues, supporting users, and meeting SLA targets. Strong background in technical support, network troubleshooting, and cross-team collaboration to deliver reliable service and fast issue resolution.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Freelance Web Designer
Self Employed
Iloilo City
09.2026 - Current
- Designed websites, portals, and large-scale web applications for multiple clients.
- Designed responsive websites for self-employed clients, enhancing user experience across devices.
- Created wireframes and page layouts for independent web design work.
- Collaborated with developers to align design specifications with project goals.
- Updated site content, images, and branding across freelance projects.
Part-time Graphic Designer
SM Malls
Makati City
09.2026 - Current
- Supported SM Malls promotions and tenant campaigns by creating marketing materials that improved visibility and engagement.
- Handled several design projects at once, meeting deadlines while following brand standards.
- Built print and digital layouts for tenant and event advertisements.
- Adjusted artwork to align with SM Malls brand guidelines.
- Prepared final files for print vendors and production teams.
- Built print and digital layouts for tenant and event advertisements.
- Adjusted artwork to align with SM Malls brand guidelines.
- Prepared final files for print vendors and production teams.
- Built print and digital layouts for tenant and event advertisements.
- Prepared final files for print vendors and production teams.
- Malls brand guidelines.
- Built print and digital layouts for tenant and event advertisements.
- Prepared final files for print vendors and production teams.
- Adjusted artwork to align with SM Malls brand guidelines.
- Built print and digital layouts for tenant and event advertisements.
- Prepared final files for print vendors and production teams.
- Adjusted artwork to align with SM Malls brand guidelines.
- Built print and digital layouts for tenant and event advertisements.
IT Service Desk Analyst
Iqor Philippines
Iloilo City
07.2026 - 10.2027
- Resolved service desk tickets for iQor Philippines employees and contractors
- Collaborated with other members of the IT team to ensure successful resolution of customer requests within established SLAs.
- Assisted users in resolving technical problems by following standard procedures and escalating unresolved issues to the appropriate IT teams.
Education
Bachelor of Science - Information Technology
Passi City College
Passi City, Iloilo 07-2028
Skills
- UI/UX design
- User experience design
- User interface design
- Mobile-first design
- HTML/CSS coding
- JavaScript basics
- Technical support
- Network troubleshooting
Certification
- Cisco Certified Networking Professional
Timeline
Freelance Web Designer
Self Employed
09.2026 - Current
Part-time Graphic Designer
SM Malls
09.2026 - Current
IT Service Desk Analyst
Iqor Philippines
07.2026 - 10.2027
Bachelor of Science - Information Technology
Passi City College