Lara Mae Eremias

Responsible for managing and addressing retail account inquiries in an account based in the United States. Providing efficient and effective solutions to customer concerns through attentive listening and comprehending to prompt action in both chat and phone call.

• I have been scheduling appointments, routing calls or providing information such as room inquiries from inclusions of the packages and it’s maximum capacity to the VIP offers and activities.
• Improve caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.

• Identified potential areas for improvement within the platform’s chat features, leading to enhanced functionality for users.
• Upheld a high standard of accuracy when documenting incidents or actions taken during moderation shifts, contributing to data-driven decision-making processes.

Demonstrated excellent sales skills in promoting Globe Telecom products, resulting in successful orders from a wide range of existing and potential sales outlets.