Lara Faith Pascua
Customer Service Professional
Caloocan City
Summary
Experienced and skillful Inbound Customer Service Agent providing excellent service to callers. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission the company with each and every action and interaction that takes place involving customers.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Subject Matter Expert
Concentrix
Quezon City
10.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded proactively and positively to rapid change.
- Answered inquiries by effectively researching, locating, and relaying information to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Sales Representative
Teletech
Quezon City
05.2019 - 02.2020
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor Of Science And/with Education Degree - Education
University of Caloocan City
Caloocan City 06.2015 - 04.2019
Skills
Effective Communication Skills
undefinedAccomplishments
June 2023
Quarter 2 Top Performer
September 2023
Quarter 3 Top Performer
Experience
October 2021 - February 2021
Trained for Group Benefit for Member line (Commercial)
March 2021 - June 2021
Trained for Medical Loss Ratio for Member line (Commercial)
July 2021 up to Present Date
Trained for Provider line (Senior Market)
Character Reference
Angelie Albanio
Concentrix, Manager
09060379858
Elvis Villareal
Concentrix, Customer Service Professional
09086186516
Mariel Montañez
Everise, Customer Service Representative
09197829354
Timeline
Subject Matter Expert
Concentrix
10.2020 - Current
Sales Representative
Teletech
05.2019 - 02.2020
Bachelor Of Science And/with Education Degree - Education
University of Caloocan City
06.2015 - 04.2019
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix