Lao, Jesus Christopher
Assistant Manager
Novaliches Quezon City
Summary
CAREER OBJECTIVES: A challenging and permanent position in an established institution, continually enhance my knowledge and skills, and to be an integral contribution to the institution.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Manulife Business Processing Services
06.2019 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Quality Analyst
HK IFP New Business
09.2017 - 06.2019
- Created and revised procedures, checklists and job aids to reduce errors.
Business Process Ass
Manulife
Quezon City
04.2015 - 09.2017
- Performed data entry operations to update database with customer responses.
Quality Analyst
Manulife
Quezon City
02.2014 - 04.2015
-Performed daily audit to make sure that all the cases are correct.
Business Process Associate
Manulife
Quezon City
01.2010 - 02.2014
- Performed data entry operations to update database with customer responses.
Education
BS PSYCHOLOGY -
Far Eastern University
Manila 06.2005 - 04.2009
Skills
Knowledgeable in group dynamics activityundefined
Timeline
Assistant Manager
Manulife Business Processing Services
06.2019 - Current
Quality Analyst
HK IFP New Business
09.2017 - 06.2019
Business Process Ass
Manulife
04.2015 - 09.2017
Quality Analyst
Manulife
02.2014 - 04.2015
Business Process Associate
Manulife
01.2010 - 02.2014
BS PSYCHOLOGY -
Far Eastern University
06.2005 - 04.2009
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