Infrastructure Operations Associate supporting user access management, technical troubleshooting, and system documentation across multiple systems for enterprise infrastructure teams. Uses Google Workspace, Cisco Meraki, and AWS experience to help maintain access, connectivity, and day-to-day operational support. Provides reliable, user-focused supports.
Work History
Infrastructure Intern
Asticom Business Services Inc.
03.2026 - 07.2026
Rotated across three infrastructure departments: Identity and Access Management, Networking, and System Operations.
Supported the Identity and Access Management (IAM) team for two months, gaining hands-on exposure to Google Workspace administration and user access management.
Assisted the Network team for one month using Cisco Meraki tools and concepts related to network monitoring, configuration, and troubleshooting.
Supported System Operations for two months, gaining exposure to AWS-based infrastructure, cloud services, and operational procedures.
Streamlined data entry processes, significantly reducing manual errors.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Helped streamline client onboarding processes, leading to smoother client experience.
Education
Bachelor of Science - Information Systems, Business Analytics
University of Santo Tomas
1817 España Blvd, Sampaloc, Manila, 1008 Manila
04.2001 -
Skills
AWS
Google Workspace administration
User access management
Cisco Meraki
Network monitoring
Technical support
Incident documentation
Access provisioning
Cloud operations
System operations
Authentication
Authorization
Account lifecycle management
Permission management
Access review support
Timeline
Infrastructure Intern
Asticom Business Services Inc.
03.2026 - 07.2026
Bachelor of Science - Information Systems, Business Analytics