Lans Laurence Loleng
IT Specialist
Napindan Taguig City
Summary
As an experienced IT Specialist, I am passionate about leveraging technology to solve complex challenges and improve system efficiencies. With a strong background in troubleshooting and IT support, I excel at providing technical solutions that enhance business operations. Quick to adapt to new technologies, and committed to providing exceptional customer service. I thrive in fast-paced environments and am dedicated to helping organizations achieve their IT goals with streamlined, reliable solutions.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
IT Analyst
VGW
09.2023 - Current
- Queue Monitoring: Proactively monitored and managed incoming IT support queues to ensure timely response and resolution of incidents and service requests.
- User Account Management: Handled end-to-end provisioning and deprovisioning of user accounts, ensuring secure access and compliance with organizational policies.
- IT Asset Procurement: Coordinated the sourcing and procurement of IT hardware and software, maintaining vendor relationships and adhering to budget requirements.
- Asset Management & Storage: Managed the inventory and secure storage of IT assets, including receiving, cataloging, and issuing equipment.
- IT Onboarding: Facilitated onboarding of new employees by provisioning hardware, setting up accounts, and conducting IT orientation sessions.
- Process Improvement: Identified and implemented improvements in IT processes to enhance efficiency, reduce costs, and ensure service quality.
- IT Logistics: Oversaw logistical operations related to IT, including asset delivery, returns, and tracking across departments and locations.
Continues Improvement Analyst
ATOS Information Technology
11.2022 - 04.2024
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Queried databases for information needed for report processing.
- Researched and adopted new technologies to add value to existing offerings.
- Enhanced interfaces to promote better functionality for users.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
IT Helpdesk
ATOS Information Technology
03.2022 - 11.2022
- Configured hardware, devices, and software to set up workstations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided basic end-user troubleshooting and desktop support.
IT Administrator
First Academy of Computer Arts
09.2016 - 08.2019
- Maintaining and setting up laptops and desktops used by students and employees.
- Maintaining the main server of the company.
- Setting up printers, CCTV, and other hardware that may be used by employees and students.
- Provisioning accounts for employees and students.
Education
BSED -
EMILIO AGUINALDO COLLEGE
06.2010 - 05.2015
Skills
Information gathering
Troubleshooting
Microsoft 365
Active Directory
Technical support expertise
VPN Maintenance
Microsoft Azure
IT asset management
Jira
ServiceNow
Websites
Certification
Yellow Belt Lean Six Sigma
Timeline
IT Analyst
VGW
09.2023 - Current
Continues Improvement Analyst
ATOS Information Technology
11.2022 - 04.2024
IT Helpdesk
ATOS Information Technology
03.2022 - 11.2022
IT Administrator
First Academy of Computer Arts
09.2016 - 08.2019
BSED -
EMILIO AGUINALDO COLLEGE
06.2010 - 05.2015
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