LANNIE ABASTA SERING

● Lead Generation & Sales Funnel Management

● Identifying & Researching Leads

○ Conduct thorough research to identify potential customers who could benefit from the advertising intelligence solution.

○ Qualify leads based on company use cases, industry needs, and decision-maker profiles.

● Outbound Sales Funnel Construction & Management

○ Design a structured outbound sales funnel to streamline lead progression from awareness to conversion.

○ Implement multi-channel outreach (email, LinkedIn, calls) to maximize engagement.

● Prospect Engagement & Nurturing

○ Utilize LinkedIn for direct outreach, connection requests, and follow-up messaging.

○ Send personalized follow-up messages and schedule live presentations.

○ Maintain consistent follow-ups on customer accounts via HubSpot to track engagement and optimize interactions.

● Email Outreach & Automation

○ Use Snov.io to find and verify email addresses, ensuring high deliverability.

○ Leverage Apollo to automate and personalize email sequences, enhancing engagement and conversion rates.

● Performance Analysis & Optimization

○ Continuously monitor campaign performance and lead conversion rates.

○ Optimize strategies based on analytics, refining messaging, and targeting for improved results.

● Lead Collection & Sourcing

○ Identify and gather new customer leads through research and various prospecting methods.

○ Ensure lead data accuracy by utilizing email and contact number verification tools.

● Lead Qualification & CRM Management

○ Develop new business opportunities by assessing potential firms and their use cases.

○ Allocate and schedule tasks in HubSpot before handing leads over to Sales Development Representatives (SDRs).

● Outbound Outreach & Engagement

○ Conduct outreach via LinkedIn, email, and phone calls to engage and nurture prospects.

○ Utilize Snov.io for email verification and Apollo for automated email sequencing.

○ Follow up with prospects through personalized messaging and schedule live presentations when necessary.

● Follow-Up & Conversion Support

○ Conduct follow-up calls as needed to maintain engagement and address any concerns.

○ Track all interactions in HubSpot for streamlined lead management and conversion tracking.

● Performance Monitoring & Strategy Optimization

○ Analyze the effectiveness of lead generation efforts and make data-driven improvements.

○ Collaborate with the sales team to refine outreach strategies and maximize conversions.

● Lead Sourcing & Outreach

○ Identify and generate leads for potential prospects.

○ Conduct outbound calls to inform potential customers about current clearance sales and promotions.

○ Follow up with prospects via email to maintain engagement and track interest.

● Sales Follow-Up & Customer Engagement

○ Maintain regular communication with leads to nurture relationships and convert them into customers.

○ Address inquiries and provide relevant information to facilitate sales.

● Logistics & Delivery Coordination

○ Organize delivery schedules and ensure timely dispatch of packages.

○ Track both outgoing and incoming deliveries, as well as monitor pre-orders to ensure smooth fulfillment.

● Order & Inventory Management

○ Keep accurate records of all shipments and pre-orders.

○ Coordinate with internal teams to ensure stock availability and efficient order processing.

● Customer Outreach & Lead Engagement

○ Contact B2C and B2B customers with insurance needs, including:

■ Individuals seeking auto, medical, home, and life insurance.

■ Businesses requiring group medical insurance and fleet insurance for company vehicles.

● Insurance Quotation & Comparison

○ Gather and assess customer insurance requirements.

○ Prepare and provide multiple insurance estimates from various providers to help customers select the most cost-effective option.

● Follow-Up & Documentation Collection

○ Send follow-up emails to customers who choose to proceed with their insurance through us.

○ Request necessary documents such as:

■ Automobile registration

■ Census data (for group medical insurance)

■ Previous insurance quotes for comparison purposes

● Customer Support & Relationship Management

○ Assist customers in understanding policy details and answering any questions.

○ Maintain ongoing communication to nurture leads and ensure customer satisfaction.

● Subscription Confirmation & Customer Support

○ Confirm newspaper subscription requests and provide additional services such as upselling and customer information updates.

● Promotional Giveaway & Outreach

○ Distribute free Sunday coupon packs to individuals in metropolitan areas across the U.S. as part of promotional efforts.

○ Carry out surveys to gather consumer insights and preferences.

● Sample Distribution & Marketing Initiatives

○ Organize and execute the distribution of samples to potential customers to boost engagement and awareness.

○ Educate recipients about the benefits of the newspaper and its additional services.

● Data Collection & Follow-Ups

○ Gather and update customer information for better service personalization.

○ Conduct follow-ups to assess customer satisfaction and explore upsell opportunities.

● Senior Citizen Outreach

○ Contact individuals approaching age 65 who will soon be eligible for Medicare.

○ Educate prospects on upcoming changes and available options for their Medicare plans.

● Appointment Scheduling & Follow-Ups

○ Secure callback appointments in Calendar for customers who consent to speak with a licensed Medicare Insurance representative.

○ Ensure timely follow-ups to confirm appointments and address any initial questions.

● Customer Engagement & Support

○ Provide seniors with essential information about Medicare plan updates, benefits, and enrollment processes.

○ Assist in guiding them toward making informed decisions about their healthcare coverage.

● Customer Interaction & Inquiry Handling

○ Respond to customer inquiries, concerns, and information requests regarding products and services.

○ Provide accurate and helpful information to assist customers effectively.

● Technical Troubleshooting & Problem Resolution

○ Collect customer information and analyze symptoms to diagnose issues.

○ Identify and resolve technical problems related to internet access, email clients, IPTV, VOIP, and other services.

○ Implement solutions efficiently while ensuring minimal disruption to the customer.

● Adherence to Protocols & Escalation Management

○ Follow established protocols and best practices to maintain service quality.

○ Identify and escalate priority issues as per client requirements.

● Customer Retention & Solution Offerings

○ Look for opportunities to offer alternative solutions to retain customers and enhance their experience.

○ Suggest upgrades or additional services that may benefit the customer.

● Follow-Ups & Continuous Support

○ Maintain contact with customers and schedule follow-up calls if necessary.

○ Keep customers informed about service updates, resolutions, and new features.

● System Knowledge & Continuous Learning

○ Stay updated with system information, product changes, and service updates to provide accurate assistance.

● Help subscribers figure out how to fix problems with their equipment, such as a modem, cable box, or landline phone, and provide them with assistance.

● If the customer insists, provide the required information on the account, and if the problem cannot be handled over the phone, be responsible for organizing an appointment for a technician to visit the client's home and examine the line both inside and outside the home.

● Help out consumers who are having difficulties paying their bills online.

● It is important to perform upselling on all of the subscribers who are eligible for other lines of business such as internet access, cable service, phone service, and home security systems.

● Data Accuracy & Quality Control

○ Verify and ensure the accuracy and quality of client information encoded by the First Pass Data Analyst before passing it to the QA team and counterparts.

● Efficiency & Quota Management

○ Successfully complete all assigned tasks within the allotted timeframe, consistently meeting or exceeding monthly quota demands.

● Data Privacy & Confidentiality

○ Uphold strict data privacy standards, ensuring that all consumer information is securely handled and protected at all times.