Lani Grace L. Lumasoc
Baguio City
Summary
Dynamic baking professional with a proven track record at RFM Corporation, excelling in technical sales and customer relationship management. With knowledge in developing innovative baked goods and enhancing customer satisfaction. Strong leadership and entrepreneurial skills drive business growth and operational efficiency, ensuring compliance with health standards while delivering exceptional product knowledge.
Overview
11
11
years of professional experience
Work History
Baking Demonstrator
RFM Corporation
Pasig City
01.2024 - Current
- Conduct baking demonstrations to promote products and educate clients.
- Delivered technical training on baking science and product applications.
- Demonstrated product features and benefits to potential customers.
- Ensured compliance with safety protocols during all demonstrations and events.
- Followed up with customers after each demonstration to ensure satisfaction with the experience.
- Explained product features and enlightened customers on benefits.
- Provided customer service and answered customer questions about the products being demonstrated.
- Kept demonstration working space organized, clean, and hygienic at all times.
- Comfortably spoke to large groups of people regarding product.
- Explained technical aspects of products to customers in a clear and concise manner.
Owner/Baker
Gabe’s Oven Bakeshop
Baguio City
01.2015 - Current
- Developed specialty baked goods and increased customer base.
- Created new recipes and experimented with flavor combinations for product offerings.
- Ensured compliance with health and safety regulations in food preparation areas.
- Handled customer inquiries and resolved complaints to enhance service quality.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Education
Diploma - Special Education
University of Baguio
01.2011
BS Commerce - Management
Saint Louis University
01.2006
Skills
- Technical Sales & Marketing
- Baking & Pastry Production
- Customer Relationship Management
- ESL/EFL Teaching
- Business Operations & Entrepreneurship
Certifications And Workshops
- Breads and Pastry Production NCII, TESDA
- Baking Science and Math Modules, RFM Corp, 2024
- Multiple advanced workshops in pastry, bread, and cake decoration
Timeline
Baking Demonstrator
RFM Corporation
01.2024 - Current
Owner/Baker
Gabe’s Oven Bakeshop
01.2015 - Current
Diploma - Special Education
University of Baguio
BS Commerce - Management
Saint Louis University