Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Lander Florendo

Lander Florendo

Cebu City

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services needed. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.

Overview

2
2
years of professional experience

Work History

Sales Assist

StronglifeHP
12.2022 - 03.2023
  • I worked as a sales assist for a fitness industry based in Australia
  • My tasks were handling inquiries from multiple leads a day through meta business suite, encoding their personal information to our database and setting appointments using Calendly
  • I also helped the advertising team by making posters through Canva and using them to run ads on Facebook
  • This job taught me how to do social media management, data management and doing follow ups / re-engagements with old leads.

Real Estate Administrative Assistant

Keller Williams
06.2022 - 11.2022
  • Supported negotiations between parties during transactions with astute research on property values, local market conditions, comparables data analysis to provide informed advice to clients.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted clients in home staging and overall preparation for real estate sales.process

Customer Support Representative

Teleperformance, JP Morgan Chase
08.2021 - 03.2022
  • I worked as a customer support representative at Teleperformance for 6 months under the account of JP Morgan Chase
  • My tasks involved closing compromised debit cards, maintaining the client's account, approving Zelle payments and talking to bankers
  • This job allowed me to be meticulous about the data that I input and as well as empathizing to clients that has been scammed by other people and losing thousands of dollars.
  • Exceeded performance metrics by consistently providing high-quality support to clients.
  • Helped streamline repair processes and update procedures for support action consistency.

Education

Abellana National School
Cebu City

University of Cebu Pri

Cebu Institute of Technology - University

Skills

  • Social Media Management
  • Email Management
  • People Skills
  • Video Editing
  • Goal-Oriented
  • Customer Assistance
  • Excellent Written and Verbal Communication
  • Excellent Communication
  • Honest and Dependable
  • Multitasking
  • Friendly and Helpful
  • Strong Communication and Interpersonal Skills

Personal Information

  • Age: 21
  • Date of Birth: 04/02/01

References

  • Flora May Mahusay, +63 (917 793 8946), Customer Support
  • Sam Apilan, +63 (917 793 8946), Lead Trainer
  • Maria Juvy Lugsanay, +63 (917 793 8946), Teacher

Timeline

Sales Assist

StronglifeHP
12.2022 - 03.2023

Real Estate Administrative Assistant

Keller Williams
06.2022 - 11.2022

Customer Support Representative

Teleperformance, JP Morgan Chase
08.2021 - 03.2022

Abellana National School

University of Cebu Pri

Cebu Institute of Technology - University

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Lander Florendo