Lander Florendo
Cebu City
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services needed. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
2
2
years of professional experience
Work History
Sales Assist
StronglifeHP
12.2022 - 03.2023
- I worked as a sales assist for a fitness industry based in Australia
- My tasks were handling inquiries from multiple leads a day through meta business suite, encoding their personal information to our database and setting appointments using Calendly
- I also helped the advertising team by making posters through Canva and using them to run ads on Facebook
- This job taught me how to do social media management, data management and doing follow ups / re-engagements with old leads.
Real Estate Administrative Assistant
Keller Williams
06.2022 - 11.2022
- Supported negotiations between parties during transactions with astute research on property values, local market conditions, comparables data analysis to provide informed advice to clients.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted clients in home staging and overall preparation for real estate sales.process
Customer Support Representative
Teleperformance, JP Morgan Chase
08.2021 - 03.2022
- I worked as a customer support representative at Teleperformance for 6 months under the account of JP Morgan Chase
- My tasks involved closing compromised debit cards, maintaining the client's account, approving Zelle payments and talking to bankers
- This job allowed me to be meticulous about the data that I input and as well as empathizing to clients that has been scammed by other people and losing thousands of dollars.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Abellana National School
Cebu CityUniversity of Cebu Pri
Cebu Institute of Technology - University
Skills
- Social Media Management
- Email Management
- People Skills
- Video Editing
- Goal-Oriented
- Customer Assistance
- Excellent Written and Verbal Communication
- Excellent Communication
- Honest and Dependable
- Multitasking
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
Personal Information
- Age: 21
- Date of Birth: 04/02/01
References
- Flora May Mahusay, +63 (917 793 8946), Customer Support
- Sam Apilan, +63 (917 793 8946), Lead Trainer
- Maria Juvy Lugsanay, +63 (917 793 8946), Teacher
Timeline
Sales Assist
StronglifeHP
12.2022 - 03.2023
Real Estate Administrative Assistant
Keller Williams
06.2022 - 11.2022
Customer Support Representative
Teleperformance, JP Morgan Chase
08.2021 - 03.2022
Abellana National School
University of Cebu Pri
Cebu Institute of Technology - University
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