Canva
Lance Manuelle Canillas
Social Media Manager
Cabuyao City
Summary
Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of the recreation and resort industry.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Social Media Manager
Mafel's Resort
Calamba City
03.2023 - Current
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as promotional materials, and advertisements for social media.
- Designed and implemented social media strategies to align with business goals.
- Analyzed and reported social media and online marketing campaign results.
- Communicate with customers and align their corresponding needs with the company's products.
Sales Advisor
Concentrix
Santa Rosa
11.2022 - 02.2023
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Responded to telephone requests for information about company offerings.
- Resolve and troubleshoot basic customer inquiries.
Technical Support Representative
Sykes Asia Inc.
Alabang
11.2021 - 02.2022
- Managed high levels of Chat flow and responded to technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Bookkeeper
Cantiliver General services
Calamba
12.2018 - 11.2021
- Reported financial data and updated financial records in ledgers and journals.
- Tracked expenses and income for businesses
- Maintained and processed invoices, deposits, and money logs.
- Fetch important documents to necessary government offices
Education
Bachelor of Science - Tourism Management
06.2014 - 10.2018
High School Diploma -
06.2011 - 03.2014
Skills
Online marketing strategies
Online presence monitoring
Goal planning
Networking and relationship building
Business Development
Social Media Management
Marketing analytics
Strategic planning
Search engine optimization expertise
Resort Development
Basic Comprehension of Nihongo
Software
Facebook Meta Business Suite
QuickBooks Online
Google Office
Microsoft Word
Certification
Front desk management
Timeline
Japanese Language Course for Beginners N4
05-2023
Social Media Manager - Mafel's Resort
03.2023 - Current
Certified N5 Japanese-Language Proficiency Test Passer
12-2022
Sales Advisor - Concentrix
11.2022 - 02.2023
Japanese Language Course for Beginners N5
05-2022
Technical Support Representative - Sykes Asia Inc.
11.2021 - 02.2022
Basic Occupational Safety and Health (BOSH)
08-2019
Standard First Aid and BLS-CPR with AED Training
08-2019
Bookkeeper - Cantiliver General services
12.2018 - 11.2021
Amadeus E-Learning Reservation Essentials
12-2017
Front desk management
11-2015
Bartending
11-2015
Housekeeping
11-2015
Mapúa Malayan Colleges Laguna - Bachelor of Science, Tourism Management
06.2014 - 10.2018
Canossa Academy Calamba - High School Diploma,
06.2011 - 03.2014