Lancelot Aldous Masaganda
CRM Administrator
Manila
Summary
Professional with strong expertise in strategic analysis and project implementation, prepared for this role. Proven track record in driving impactful results through effective cross-functional collaboration and adaptability to evolving business needs. Skilled in data analysis, process optimization, and stakeholder engagement. Known for reliability and results-focused mindset.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Technical Admin Senior Associate
Google Operations Center
11.2022 - Current
Implement and maintain Intake forms system to provide scalable solutions for business needs.
Focused on setting up routing automations of form submissions to designated teams across Google services.
Manage access of form submissions among internal and cross collaborating teams.
Salesforce Administration Support
Cognizant
09.2021 - 11.2022
Provides assistance in building Salesforce Platforms of Salesforce customers globally.
Utilization of out of the box features of the platform to meet each clients business needs. This includes data cleansing and organization , Implementing automations , Access management , Feature demos.
Tech Support Agent
Concentrix
07.2017 - 02.2019
Providing Voice support for troubleshooting AT&T Products
Education
Bachelor of Science - Electronics Engineering
Mapua University
Intramuros, Metro Manila, Philippines 04.2001 -
Skills
Salesforce Administration (Professional)
Jotform Administration (Advanced)
Zapier Administration (Advanced)
Cisco Routing (Intermediate)
ActiveCampaign Administration (Intermediate)
Certification
Salesforce Administrator (ADM201)
Timeline
Technical Admin Senior Associate
Google Operations Center
11.2022 - Current
Salesforce Administration Support
Cognizant
09.2021 - 11.2022
Tech Support Agent
Concentrix
07.2017 - 02.2019
Bachelor of Science - Electronics Engineering
Mapua University
04.2001 -
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