Lance Justin Cris Arizabal
63 C Santos St. Ugong Pasig City
Summary
Professional with strong background in operations management, leadership, and administrative task. Skilled in optimizing processes, enhancing productivity, and driving team collaboration to meet organizational goals. Adept at adapting to changing business needs and ensuring consistent performance. Reliable, results-focused, and proficient in strategic planning, problem-solving, and team development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Team Leader
iFive Global
05.2023 - 10.2024
- Overseeing the back-office team, including assigning tasks, managing workloads, and ensuring adherence to processes and deadlines.
- Analyzing team performance metrics and generating reports on retrieval efficiency, accuracy, and turnaround times.
- Communicating with clients as needed to address concerns, provide updates, and ensure their needs are met regarding medical record retrieval.
Account Service Representative
iFive Global
03.2023 - 05.2023
- Effectively processed requests for medical records, obtaining necessary documentation and authorizations.
- Ensured accurate and efficient retrieval of medical records by utilizing the required EHR.
- Adherence to the Health Insurance Portability and Accountability Act (HIPAA) to protect patient privacy.
Subject Matter Expert
iFive Global
01.2023 - 03.2023
- Specialized knowledge provided to customer service team on medical record retrieval processes, compliance and best practices.
- Addressing escalated customer inquiries or issues requiring expert knowledge, including complicated record requests and compliance concerns.
Customer Service Representative
iFive Global
04.2022 - 01.2023
- Effectively managed phone calls, and emails to provide accurate information about the status of medical records.
Customer Service Representative (Health Insurance)
Concentrix
09.2021 - 03.2022
- Provide comprehensive information to individuals regarding the specifics of their health insurance coverage.
- Addressed customer service enquires quickly and accurately.
Education
Hospitality Management
Pamantasan ng Lungsod ng Pasig
Accountancy, Business, and Management
AMA Computer College
Skills
- Motivational Leadership
- Willingness to Learn
- Effective Communication
- Strong interpersonal skills
- Attention to Detail
- Problem-Solving Abilities
- Time Management
- Adaptability to Change
- Compliance requirements
Certification
- iFive L&D's Leadership Development Program
- Leading at iFive: Beyond Basics iFive Learning & Development
- Coaching Workshop Series
- Certified Release of Information
- Certificate of Recognition for Top Performing Team Lead
- Certificate of Recognition for Top Performing Agent
- Certificate of Excellence for Outstanding Performance in Work Immersion
- President's Lister and Certificate of Recognition for graduating with honor & several academic honor roll certificates from different levels of education and subjects.
References
Senior Operations Team Lead - iFive Global
- Paula Angelica Jasareno - 0926 698 9289
Virtual Assistant - iFive Global
- Joy Gragera - 0950 973 7018
Timeline
Operations Team Leader
iFive Global
05.2023 - 10.2024
Account Service Representative
iFive Global
03.2023 - 05.2023
Subject Matter Expert
iFive Global
01.2023 - 03.2023
Customer Service Representative
iFive Global
04.2022 - 01.2023
Customer Service Representative (Health Insurance)
Concentrix
09.2021 - 03.2022
Accountancy, Business, and Management
AMA Computer College
Hospitality Management
Pamantasan ng Lungsod ng Pasig
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