Lance Christian Heinrich Maloles
Batangas, Province Of Batangas
Summary
I'm a dynamic sales professional with a proven track record excelling in customer service and sales development. Skilled in utilizing CRM tools to enhance customer interactions and drive repeat business. Known for exceptional communication and problem-solving abilities, consistently achieving sales targets while fostering strong client relationships. I learned to focus and look forward to goals with the sales environment. Flexibility and commitment to work I am able to learn and adjust to situations timely.
Overview
2
2
years of professional experience
2
2
Certifications
1
1
Language
Work History
Sales Associate
247.ai
Taguig
08.2023 - 05.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
CSR/Retail Worker
Telus International
Taguig, Metro Manila, Philippines
11.2021 - 01.2023
- Responded to customer requests for products, services, and company information.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Arts - Communications Major in Public Relations
Pamantasan Ng Lungsod Ng Maynila
Intramuros, Manila 04.2001 -
Senior High Vocational Course - Information And Communication Technology
STI College
Santa Rosa, Province Of Laguna, Philippines 04.2001 -
Skills
- Excellent written and oral communication skills
- MS Office proficient
- Knowledge in Basic Programming
- Product sales
- Customer service
- Sales development and Strategies
- Product guidance
- Financial records oversight and analysis
- Have general training in Virtual Assistant Social Media Marketing which includes Social Media Marketing, Algorithms, Content Creation, Basic Video Editing, Lead Generation, SEO, WordPress and Facebook Ads (with certificate
- Have general training in Real Estate Virtual Assistant Course which includes Administrative tasks, Listing Management, Transaction Coordination, CRM's and Apps, and Real Estate process (with certificate)
Certification
Real Estate Virtual Assistant Course
Timeline
Real Estate Virtual Assistant Course
05-2025
Virtual Assistant Social Media Marketing which includes Social Media Marketing
05-2025
Sales Associate
247.ai
08.2023 - 05.2024
CSR/Retail Worker
Telus International
11.2021 - 01.2023
Bachelor of Arts - Communications Major in Public Relations
Pamantasan Ng Lungsod Ng Maynila
04.2001 -
Senior High Vocational Course - Information And Communication Technology
STI College
04.2001 -