Lance Albert Loyola
Business Intelligence Associate
Quezon City,00
Summary
Business Intelligence Associate with proven expertise in reporting automation, data analysis, and performance management—delivering accurate insights, streamlined workflows, and measurable improvements in efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
SENIOR CHARTING / TABULATION EXECUTIVE
KANTAR PHILIPPINES INC.
06.2024 - 12.2025
- Developed advanced reporting tools that reduced manual processing time by 40% , significantly improving service delivery speed and accuracy.
- Optimized workflows , driving a 30% increase in overall productivity across the reporting and tabulation team.
- Implemented Power BI templates that cut client reporting turnaround times by 25% , ensuring timely delivery of insights and strengthening client trust.
- Successfully managed and delivered 100% of Level 3 client projects on schedule , demonstrating expertise in handling complex, high-stakes assignments.
- Completed advanced training programs in Dimensions, Power BI, and N-field technologies, enhancing technical proficiency and enabling adoption of best-in-class reporting practices.
- Contributed to continuous improvement initiatives , resulting in a measurable 15% boost in client satisfaction scores through more accurate and visually compelling reporting outputs.
SERVICE DELIVERY EXECUTIVE
KANTAR PHILIPPINES INC.
03.2020 - 06.2024
- Demonstrated expertise in data entry, analysis, and report generation , ensuring accuracy and actionable insights for project and business decisions.
- Strengthened interpersonal communication skills through consistent collaboration with colleagues, clients, and stakeholders, fostering strong working relationships.
- Delivered innovative solutions to complex challenges, improving efficiency and enhancing service delivery outcomes.
- Executed programming tasks with proficiency using Kantar technology platforms, contributing to streamlined processes and reliable project execution.
- Maintained strong commitment to deadlines , consistently providing timely updates to management and ensuring smooth project progression.
- Achieved certifications in advanced tools including Dimensions, Power BI, and N-field technologies, demonstrating continuous learning and technical growth.
SERVICE DELIVERY ASSOCIATE
KANTAR PHILIPPINES INC.
09.2019 - 03.2020
- Partnered with Account Management and Field Teams to accurately interpret project requirements, ensuring smooth execution and alignment with client expectations.
- Leveraged data processing tools to generate and deliver customized DMS programs tailored to diverse project needs.
- Adapted program specifications to meet unique client and project requirements, enhancing flexibility and service quality.
- Provided consistent project updates to Line Managers, enabling informed decision-making and proactive issue resolution.
- Contributed to the department's Zero Customer Complaint policy , ensuring high client satisfaction and strengthening the company's reputation for reliability.
AFTER-SALES ENGINEER
E-SECURE TECHNOLOGIE INC.
01.2019 - 07.2019
- Developed and optimized troubleshooting guidelines for internal teams and external clients, ensuring faster resolution times and improved customer satisfaction.
- Diagnosed, repaired, and resolved complex equipment defects , consistently achieving high first-time fix rates and minimizing downtime.
- Led and mentored technical crews during maintenance and repair operations, fostering skill development and ensuring adherence to safety and quality standards.
- Conducted rigorous software testing both on-site and off-site prior to deployment, recommending tailored solutions that enhanced system reliability and performance.
- Maintained and supported critical software systems, office networks, and IT infrastructure , ensuring seamless operations across departments.
- Provided expert technical support to the organization on system and software-related issues, acting as a trusted advisor for cross-functional teams.
- Authored and updated technical documentation to support troubleshooting, maintenance, and system upgrades, ensuring knowledge continuity and compliance with industry standards.
- Strengthened client relationships by delivering responsive after-sales service, reinforcing the company's reputation for reliability and customer care.
SOFTWARE ENGINEER
ONE SOURCE FACILITY SERVICES CORPORATION, E-SECURE TECHNOLOGIE INC
07.2018 - 01.2019
- Implemented robust software solutions for diverse project deployments, ensuring seamless integration with existing systems and client requirements.
- Oversaw firmware requirements and lifecycle management , guaranteeing compatibility, stability, and optimal performance across platforms.
- Executed system upgrades and resolved technical issues with speed and precision, minimizing downtime and enhancing operational efficiency.
- Maintained and optimized office networks and IT infrastructure , supporting reliable connectivity and smooth day-to-day operations.
- Conducted comprehensive software testing both onsite and offsite prior to deployment, identifying potential risks and ensuring high-quality releases.
- Delivered prompt and effective resolutions to issues arising during testing and implementation phases, safeguarding project timelines and client satisfaction.
- Collaborated with cross-functional teams to align technical solutions with business objectives, contributing to successful project outcomes.
BUSINESS INTELLIGENCE ASSOCIATE
Concentrix
12.2025 - Current
- Designed and maintained advanced reporting tools to support call center performance management, meeting contractual and organizational reporting obligations.
- Automated reporting workflows from internal and client systems, reducing manual effort by 40% and ensuring timely delivery of insights.
- Built, customized, and optimized databases, dashboards, and graphs, improving reporting accuracy and usability for diverse stakeholders.
- Enhanced existing reporting solutions, cutting turnaround times by 25% and increasing efficiency.
- Analyzed partial and conflicting datasets to identify key trends, enabling proactive decision-making.
- Partnered with business teams to coordinate data retrieval, processing, and distribution, ensuring seamless communication and alignment with goals.
- Reconciled databases and resolved discrepancies, safeguarding data integrity and reliability.
- Developed scalable performance reporting processes and strengthened database structures, improving long-term sustainability.
Education
Bachelor of Science - Graduate of Computer Science
NEW ERA UNIVERSITY
Quezon City04-2019
Skills
MICROSOFT EXCEL
ACCOUNT MANAGEMENT
QUALITY MANAGEMENT
TIME MANAGEMENT
SOFTWARE TESTING
Timeline
BUSINESS INTELLIGENCE ASSOCIATE
Concentrix
12.2025 - Current
SENIOR CHARTING / TABULATION EXECUTIVE
KANTAR PHILIPPINES INC.
06.2024 - 12.2025
SERVICE DELIVERY EXECUTIVE
KANTAR PHILIPPINES INC.
03.2020 - 06.2024
SERVICE DELIVERY ASSOCIATE
KANTAR PHILIPPINES INC.
09.2019 - 03.2020
AFTER-SALES ENGINEER
E-SECURE TECHNOLOGIE INC.
01.2019 - 07.2019
SOFTWARE ENGINEER
ONE SOURCE FACILITY SERVICES CORPORATION, E-SECURE TECHNOLOGIE INC
07.2018 - 01.2019
Bachelor of Science - Graduate of Computer Science
NEW ERA UNIVERSITY