LANCE AJ CATAYOC
Field Trainer
Butuan, Province of Agusan del Norte,AGN
Summary
Dynamic sales and customer service professional with a proven track record at Home Credit, excelling in product sales and relationship building. Recognized for consistently achieving sales targets and enhancing customer satisfaction through creative problem solving and effective needs assessment. Committed to fostering brand loyalty and delivering exceptional support experiences.
Overview
4
4
years of professional experience
Work History
Sales Associate
Home Credit
09.2024 - 04.2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Care Associate
Continuum Global Solutions
09.2022 - 02.2024
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Maintained good call control to quickly uncover questions and keep call times low.
- Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.
- Resolved service failures, coordinated return appointments and executed referrals to specialists.
Customer Experience Agent
Alorica
03.2021 - 01.2022
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
Education
Bachelor of Science - Applied in Mathematics
Caraga State University
Butuan, Province Of Agusan Del Norte, Philippines 04.2001 -
Skills
Product sales
Timeline
Sales Associate
Home Credit
09.2024 - 04.2025
Customer Care Associate
Continuum Global Solutions
09.2022 - 02.2024
Customer Experience Agent
Alorica
03.2021 - 01.2022
Bachelor of Science - Applied in Mathematics
Caraga State University
04.2001 -
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