Lalyne De Guzman Ella
Office Admin Staff
Meycauayan, Province of Bulacan
Summary
Seeking a career that offers personal growth and skill development while actively contributing to the achievement of organizational goals.
Overview
17
17
years of post-secondary education
Work History
Office Admin Staff/Travel Consultant
Three Rm Travel and Tours
6 2023 - 9 2024
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Handled sensitive information with professionalism and discretion.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Built strong relationships with clients through exceptional communication and personalized service.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Education
Bachelor of Science in Business Administration - Marketing Management
Dr. Yanga's Colleges Inc.
Wakas, Bocaue 01.2019 - 04.2023
Senior High School - General Academic Strand (GAS)
Dr. Yanga's Colleges Inc.
Wakas, Bocaue 01.2017 - 04.2019
Junior High School - undefined
Dr. Yanga's Colleges Inc.
Wakas, Bocaue 01.2013 - 04.2017
undefined
Turo Elementary School
Turo, Bocaue 01.2005 - 04.2007
Grade School - undefined
Dr. Yanga's Colleges Inc.
Wakas, Bocaue 01.2007 - 04.2010
Skills
Effective time management
Ability to work according to the given schedule
Good written and verbal skills
Ability to interact briefly and effectively in a pleasant manner
Courteous and polite behavior
Proficient in Microsoft Office
Documentation preparation
Administrative tasks
Strong Communication Skills
Client Relationship Building
Certification and Accreditation
- Leadership Awardee from Grade 11 to Grade 12
- Dean's Lister from 1st year to 3rd year first semester
- Youth Technopreneurs Forum 2022 Supercharging the Future (10/11/22)
- On the Job Training in Three Rm Travel and Tours (2023)
Applicant Name
LALYNE D.G ELLA
Spoken Languages
English and Filipino
References
- Ms. Mercy A. Abacan, Three RM Travel and Tours, 09062463173
- Mr. Jovit E. Franche, Eagle Cement Corp., 09205101416
Disclaimer
I hereby certify that all information given are true and correct to the best of my knowledge.
Timeline
Bachelor of Science in Business Administration - Marketing Management
Dr. Yanga's Colleges Inc.
01.2019 - 04.2023
Senior High School - General Academic Strand (GAS)
Dr. Yanga's Colleges Inc.
01.2017 - 04.2019
Junior High School - undefined
Dr. Yanga's Colleges Inc.
01.2013 - 04.2017
Grade School - undefined
Dr. Yanga's Colleges Inc.
01.2007 - 04.2010
undefined
Turo Elementary School
01.2005 - 04.2007
Office Admin Staff/Travel Consultant
Three Rm Travel and Tours
6 2023 - 9 2024