Lalaine Pilar Post
Customer Service Specialist
Marikina
Summary
To obtain a position in a reputable company where I can grow my skills and expand my knowledge while contributing to the growth of the organization. A growth-oriented individual focusing on a goal which is to become a high-performing employee that the company and the customer's need.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
IntouchCX
01.2024 - 05.2025
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Received inbound calls, email gather and verified required information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to ensure the problem is being resolved efficiently.
- Taking all of the request of the consumers for support and/or information.
- Provided information to the customer and place appropriate notes in system indicating exactly what action was taken and needs to be taken.
- Exceeded performance metrics, earning recognition as a top performer within the team.
Customer Service Representative
Alorica
10.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer's experience by providing solutions tailored to individual needs.
- Responded to customer requests for products, services, and company information about devices and promotions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Meet performance goals like CSAT and AHT
Education
SENIOR HIGH SCHOOL - SCIENCE, TECHNOLOGY, ENGINEERING, MATHEMATICS (STEM)
Valeriano E. Fugoso Memorial High School
01.2018 - 01.2020
SECONDARY LEVEL - undefined
BLESSED HOPE CHRISTIAN ACADEMY
01.2014 - 01.2018
Skills
- Knowledge Retention and Recall
- Empathy
- Composure under Pressure
- Speed and Efficiency
- Emotional Stability
- Commitment
- Perseverance
- Product knowledge
- Complaint handling
- Relationship building
- Quality control
Timeline
Customer Service Representative
IntouchCX
01.2024 - 05.2025
Customer Service Representative
Alorica
10.2023 - 01.2024
SENIOR HIGH SCHOOL - SCIENCE, TECHNOLOGY, ENGINEERING, MATHEMATICS (STEM)
Valeriano E. Fugoso Memorial High School
01.2018 - 01.2020
SECONDARY LEVEL - undefined
BLESSED HOPE CHRISTIAN ACADEMY
01.2014 - 01.2018
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