Laiza Mae Angel Tabanao
Quezon City, Metro Manila,00
Summary
Customer Service Representative with proven experience supporting insurance agencies and clients in back-office duties, policy servicing, billing, and customer support. Proficient in written and verbal communication to ensure clear interactions with clients, colleagues, and stakeholders. Recognized for strong active listening, analytical problem-solving skills, and service-oriented behaviors that improve customer satisfaction and loyalty.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
24-7 Intouch PH
02.2024 - 09.2025
- Supported customers with basic technical support for their streaming service concerns.
- Responded to billing inquiries, upgrade requests, and connection issues.
- Evaluated customer concerns using active listening to determine the best solution, and ensure accurate, timely responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Insurance Virtual Assistant
Cover Desk Philippines LLC
08.2023 - 01.2024
- Supported clients by preparing insurance quotes and servicing personal lines.
- Utilized management systems (Applied Epic, EZLynx, Hawksoft, AMS 360) to process transactions.
- Coordinated virtual business meetings, ensuring a timely information flow.
- Performed administrative tasks, document management, and report preparation for inter-departmental use.
Customer Service Representative
VXI Global Holdings B.V.
08.2021 - 08.2023
- Handled customer requests for products, services, and account information.
- Maintained high customer satisfaction by resolving concerns, and applying forward-thinking strategies.
- Actively listened to customers, escalating complex issues when necessary.
Education
Bachelor of Secondary Education - Major in Social Studies
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines 04.2001 -
Skills
Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative
24-7 Intouch PH
02.2024 - 09.2025
Insurance Virtual Assistant
Cover Desk Philippines LLC
08.2023 - 01.2024
Customer Service Representative
VXI Global Holdings B.V.
08.2021 - 08.2023
Bachelor of Secondary Education - Major in Social Studies
Polytechnic University of The Philippines
04.2001 -
Similar Profiles
MARIA ANGELA SJ. ANIAGMARIA ANGELA SJ. ANIAG
TEAM LEADER at IntouchCX (Former 24-7 Intouch PH, Inc.)TEAM LEADER at IntouchCX (Former 24-7 Intouch PH, Inc.)
Sruthi Sudesh KumarSruthi Sudesh Kumar
Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)
Camilo Andrés Bedón DiazCamilo Andrés Bedón Diaz
Telephone agent at 24 - 7 INTOUCH COL S.A.S.Telephone agent at 24 - 7 INTOUCH COL S.A.S.
Brian PerezBrian Perez
President, Board of Directors at Inspire Alliance Fund Group IncorporatedPresident, Board of Directors at Inspire Alliance Fund Group Incorporated
Earl John RamosEarl John Ramos
Social Media Manager at Mindoro Tamaraws (Professional Basketball TeamSocial Media Manager at Mindoro Tamaraws (Professional Basketball Team