Laiza Joy Dizon Condez

(ETHIOPIAN AIRLINES, ETIHAD AIRWAYS AND GULF AIR)

• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
• Contributed to the achievement of on-time departure goals through efficient gate management processes.
• Provided exceptional customer service with empathetic listening and effective problem-solving skills.

(ETHIOPIAN AIRLINES)

• Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
• Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
• Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
• Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
• Boosted online sales by implementing effective marketing strategies and optimizing website content.