Lailane Turallo
Billing Officer
Marikina City, Metro Manila
Summary
With a proven track record at Camillus Medhaven Nursing Home, I excelled in enhancing billing accuracy and client satisfaction, leveraging skills in invoice generation and problem-solving. My adeptness in fostering teamwork and implementing efficient payment processing systems significantly boosted cash flow, showcasing my ability to drive results and maintain high service standards.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Billing Officer
Camillus Medhaven Nursing Home
04.2010 - Current
- Provided valuable input into the development of new billing procedures, contributing expertise from practical experience in the role.
- Assisted in financial audits, ensuring accuracy and compliance with regulations throughout the billing department.
- Supported company growth by adapting quickly to changes in software, processes, and workload volumes as needed.
- Safeguarded company reputation by maintaining strict confidentiality of sensitive client information.
- Strengthened client relationships with clear communication and timely resolution of billing concerns.
- Kept management informed of any potential collection issues or trends affecting cash flow through regular reporting activities.
- Reduced payment delays by promptly addressing customer inquiries and resolving disputes professionally.
- Improved client satisfaction levels by providing prompt responses to inquiries related to billing issues or errors.
- Maintained detailed records of all billable items, ensuring accurate charges were applied consistently across clients.
- Optimized revenue streams by consistently meeting deadlines for monthly invoicing cycles.
- Developed strong working relationships with clients'' accounts payable departments, fostering trust and collaboration on billing matters.
- Increased cash flow by diligently monitoring accounts receivable and proactively pursuing overdue payments.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked with multiple departments to check proper billing information.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Provided excellent customer service, developing and maintaining client relationships.
- Prepared and submitted monthly billing reports to management for financial overview.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Responded to customer concerns and questions on daily basis.
- Generated monthly billing and posting reports for management review.
Administrative Manager
Camillus Medhaven Nursing Home
07.2019 - 09.2023
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Human Resources Intern
Camillus Medhaven Nursing Home
07.2016 - 06.2018
- Worked with HR team to coordinate company events.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Updated and maintained employee records to respond quickly to requests for information.
- Developed strong written and verbal communication skills.
- Answered phone and performed clerical duties to assist human resources department.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
- Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
Ward Nursing Assistant
St. Camillus Charity
10.1999 - 06.2006
- Supported wound care management under the supervision of nursing staff, contributing to improved healing outcomes.
- Aided in maintaining a safe environment for both patients and staff through regular inspections of equipment, supplies, and emergency systems within the ward setting.
- Administered medications under supervision of registered nurses, adhering to strict medication administration protocols.
- Contributed to effective communication among healthcare professionals by accurately documenting patient information in electronic medical records.
- Maintained clean and organized patient rooms, ensuring a comfortable environment conducive to healing.
- Facilitated mealtime routines by feeding patients who were unable to feed themselves, paying close attention to dietary restrictions and nutritional needs.
- Reduced risk of infection through proper handling of contaminated materials and diligent adherence to infection control protocols.
- Participated in ongoing training sessions to stay current on best practices and maintain certifications required for the role.
- Provided emotional support to patients and their families during difficult times, fostering trust and open communication.
- Promoted teamwork within the ward environment by consistently offering assistance to colleagues when needed or requested.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
Bachelor of Science - Operations Management
Sienna College
Taytay, Province Of Rizal, Philippines 04.2001 -
Associate of Arts - Computer Programming
AMA CLC
Marikina City, Metro Manila, Philippines 04.2001 -
Bachelor of Science - Business Education
Catanduanes State Colleges
Virac Catanduanes 04.2001 -
Skills
- Teamwork orientation
- Invoice Generation
- Accounts Receivable
- Payment Processing
- Month-end closing procedures
- Collection practices
- Customer Service
- Problem-Solving
- Multitasking
- Decision-Making
Certification
Managerial Course
Timeline
Healthcare Leadership Devt
09-2021
Administrative Manager
Camillus Medhaven Nursing Home
07.2019 - 09.2023
Human Resources Intern
Camillus Medhaven Nursing Home
07.2016 - 06.2018
Billing Officer
Camillus Medhaven Nursing Home
04.2010 - Current
Managerial Course
09-2009
Bachelor of Science - Operations Management
Sienna College
04.2001 -
Associate of Arts - Computer Programming
AMA CLC
04.2001 -
Bachelor of Science - Business Education
Catanduanes State Colleges
04.2001 -
Ward Nursing Assistant
St. Camillus Charity
10.1999 - 06.2006
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