Laila Mae Inandan
Philippines
Summary
To obtain Employment where I may be able to use my skills and knowledge in order to work extensively on the company's development goals and projects and to enhance my professional skills in a dynamic and fast work place, and seeking a responsible job with an opportunity for professional challenges, and to build a long career.
SKILLS
• Flexible and able work under pressure
• Strong sense of ownership, accountability and able to multi task.
• High level of personal initiative combined with honesty and integrity.
• Hard worker, quick, competitive and eager learner with attention to detail.
• Able to work well as part of a team, or autonomously.
TOOLS
• Google Workspace, Outlook, Trello,Canva
• Zendesk ,Zoom, Slack, MS Teams, Asana
• QuickBooks, Xero, Brevo
Overview
2026
2026
years of professional experience
Work History
Customer Service Manager/Personal Assistant to the Managing Director
Eco X-Group Company Limited
08.2020 - 08.2025
- Organising the transportation of freight between intermediate destinations – usually cargo terminals, port facilities
- Knowledge in Xero Software
- checking countries' legal requirements to make sure all the appropriate documentation (eg insurance and customs forms) is filled out
- Managed mail and both incoming and outgoing correspondence, calls, email.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- staying up-to-date with relevant political activities and legislation that might impact the transportation of freight
- Managing travel arrangements efficiently, flight, accommodations, meetings, and any other relevant appointment that meets the Director’s schedule.
- Assist in drafting various types of documents, including memos, letters, proposals, and reports, based on the Director's instructions and input.
- Performing any other tasks as assigned by the Director and Handling confidential or sensitive information with discretion
- .Organizing the Director's calendar up-to-date, adding new appointments with counterparties, and events. Ensure there are no conflicts and provide reminders for upcoming commitments.
- Assessing incoming emails, phone calls, and correspondence based on their urgency and relevance to the Director's priorities.
- Organizing meetings and allocating time slots for each agenda item to ensure the meeting stays on track. Develop a detailed agenda including the meeting's objectives, topics for discussion, and any presentations or activities planned.
- Coordinating to stakeholders or discussions involving multiple departments to address collaborative projects, initiatives, or issues.
Customer Service Representative / Patient Coordinator
BANGKOK SMILE MALO CLINIC
1 2017 - 06.2020
- Supported management in decision-making by providing accurate and timely data
analysis and reports. - Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Enhanced team productivity by streamlining administrative processes and
implementing efficient workflow systems. - Facilitated smooth communication between departments
- Assist Cardholders and client International and Local Health Insurance
- Document each customer's concern and setting an appointment with the Doctor
- Organize Transportation for the Client, Hotel Bookings, and coordinate with the affiliated Hotels
- Acknowledge queries from Social media accounts
- Work with the team to improve Sales, Marketing, and Customer Service
- Remind the client through email and phone call for his/her upcoming schedule and pick up, drop off service
- Providing proper treatment Plan and Price base on the Dental situation
- Respond to questions promptly and if the queries are more complex, update them with feedback, and anticipated waiting time.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Billing, payment processing and support policies and procedures.
Cluster Manager
CARITAS HEALTH SHIELD
01.2016 - 01.2017
- Assisting clients to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a financial plan
- Providing information about financial plans, strategies and giving financial advice.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
- Implemented trending initiatives to help drive sales across cluster.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
Senior Beauty Consultant
MARY KAY PHILIPPINES INC.
01.2013 - 01.2016
- Achieving sales quotas while promoting beauty products to clients
- Give in-part exchange cosmetics through multilevel marketing model.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Utilized social media platforms to promote services offered, attracting new clients and generating buzz around special events.
- Achieved monthly sales goals consistently by utilizing effective selling techniques tailored to individual customer needs.
Education
Bachelor of Science - Radiologic Technology
Manila Adventist College
03.2015
Training
- Customer Service & Marketing Procedure, 5 Sukhumvit Rd, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand, 04/15/2019
- Customer Service & Treatment, 5 Sukhumvit Rd, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand
- Essential Steps to Reach Success, 2nd Floor Allegro Center 2284 Pasong Tamo Extension, Makati City, Philippines, 06/15/2013
- Essential Steps to Reach Success (ESRS), 2nd Floor Allegro Center 2284 Pasong Tamo Extension, Makati City, Philippines, 01/29/2016
- Red Jacket Development Day (RJDD), 2nd Floor Allegro Center 2284 Pasong Tamo Extension, Makati City, Philippines, 06/11/2016
References
- References available upon request.
Timeline
Customer Service Manager/Personal Assistant to the Managing Director
Eco X-Group Company Limited
08.2020 - 08.2025
Cluster Manager
CARITAS HEALTH SHIELD
01.2016 - 01.2017
Senior Beauty Consultant
MARY KAY PHILIPPINES INC.
01.2013 - 01.2016
Customer Service Representative / Patient Coordinator
BANGKOK SMILE MALO CLINIC
1 2017 - 06.2020
Bachelor of Science - Radiologic Technology
Manila Adventist College
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