Summary

Overview

Work History

Education

Skills

Languages

References

Timeline

Laica Belo

General Santos, Province Of South Cotabato

Summary

With over 7 years of experience in diverse industries, dedicated and results-driven customer service professional. Consistently achieved high levels of customer satisfaction, excelled in sales, and provided top-notch technical support. Building strong customer relationships and identifying their needs come naturally, enabling effective solutions. In fast-paced environments, exceptional communication skills, problem-solving abilities, and commitment to providing exceptional service always set apart.

Overview

years of professional experience

Work History

Customer Retention Specialist

Homeaglow

Remote

12.2024 - Current

Provide excellent customer service by assisting clients with home cleaning services.
Ensure customer satisfaction by resolving inquiries, booking appointments, and addressing concerns.
Handle customer feedback, improving service delivery, and building long-term client relationships.
Upsell services to existing clients, contributing to company sales growth.
Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
Streamlined communication channels for increased efficiency in addressing customer concerns.
Collaborated with cross-functional teams to improve product offerings based on customer feedback.
Enhanced customer satisfaction by addressing and resolving complex issues promptly.
Provided exceptional support for new customers, ensuring seamless onboarding experiences.
Adhered to appropriate legal scripting when required.

Market Research Interviewer

Dynata

Remote

11.2021 - 12.2024

Conducted surveys and interviews to collect market data from diverse demographics.
Delivered accurate and reliable information while ensuring a smooth, professional experience for participants.
Analyzed and reported data to assist clients in making informed decisions.
Collaborated with teams to ensure data accuracy and meet project deadlines.

Technical Support Representative (Comcast)

VXI Global Solutions

Davao City, Province Of Davao Del Sur, Philippines

10.2018 - 11.2021

Provided technical assistance and troubleshooting support for Comcast services.
Addressed customer concerns regarding internet, cable, and phone services.
Upsold company products and services, contributing to sales goals.
Maintained high levels of customer satisfaction through effective problem resolution and communication.
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Crew Member

McDonald's (McDo)

01.2016 - 01.2018

Delivered exceptional customer service in a fast-paced environment.
Assisted with order taking, food preparation, and front-line sales.
Promoted and upsold menu items to meet sales targets.
Ensured customer satisfaction by quickly resolving issues and providing quality service.