Laica Belo
General Santos, Province Of South Cotabato
Summary
With over 7 years of experience in diverse industries, dedicated and results-driven customer service professional. Consistently achieved high levels of customer satisfaction, excelled in sales, and provided top-notch technical support. Building strong customer relationships and identifying their needs come naturally, enabling effective solutions. In fast-paced environments, exceptional communication skills, problem-solving abilities, and commitment to providing exceptional service always set apart.
Overview
9
9
years of professional experience
Work History
Customer Retention Specialist
Homeaglow
12.2024 - Current
- Provide excellent customer service by assisting clients with home cleaning services.
- Ensure customer satisfaction by resolving inquiries, booking appointments, and addressing concerns.
- Handle customer feedback, improving service delivery, and building long-term client relationships.
- Upsell services to existing clients, contributing to company sales growth.
- Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
- Streamlined communication channels for increased efficiency in addressing customer concerns.
- Collaborated with cross-functional teams to improve product offerings based on customer feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Provided exceptional support for new customers, ensuring seamless onboarding experiences.
- Adhered to appropriate legal scripting when required.
Market Research Interviewer
Dynata
11.2021 - 12.2024
- Conducted surveys and interviews to collect market data from diverse demographics.
- Delivered accurate and reliable information while ensuring a smooth, professional experience for participants.
- Analyzed and reported data to assist clients in making informed decisions.
- Collaborated with teams to ensure data accuracy and meet project deadlines.
Technical Support Representative (Comcast)
VXI Global Solutions
10.2018 - 11.2021
- Provided technical assistance and troubleshooting support for Comcast services.
- Addressed customer concerns regarding internet, cable, and phone services.
- Upsold company products and services, contributing to sales goals.
- Maintained high levels of customer satisfaction through effective problem resolution and communication.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Crew Member
McDonald's (McDo)
01.2016 - 01.2018
- Delivered exceptional customer service in a fast-paced environment.
- Assisted with order taking, food preparation, and front-line sales.
- Promoted and upsold menu items to meet sales targets.
- Ensured customer satisfaction by quickly resolving issues and providing quality service.
Education
Undergraduate -
DMMA Davao Customs
01.2016
Skills
- Customer Service Excellence
- Sales & Upselling Techniques
- Technical Support & Troubleshooting
- Market Research & Data Collection
- Conflict Resolution & Problem-Solving
- Product Knowledge & Recommendations
- Phone & Email Support
- CRM Software & Data Entry
- Multitasking in High-Pressure Environments
- Active Listening & Empathy
- Negotiation
- Attention to detail
- Time management
Languages
English
Bilingual or Proficient (C2)
References
Available upon request.
Timeline
Customer Retention Specialist
Homeaglow
12.2024 - Current
Market Research Interviewer
Dynata
11.2021 - 12.2024
Technical Support Representative (Comcast)
VXI Global Solutions
10.2018 - 11.2021
Crew Member
McDonald's (McDo)
01.2016 - 01.2018
Undergraduate -
DMMA Davao Customs
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