LAI ANNE BERNARDO

• Trained new team members by relaying information on company procedures and safety requirements.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Led by example, demonstrating commitment to excellence, professionalism that inspired team members to excel and adherence to company values at all times.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Evaluated customer needs and feedback to drive product and service improvements.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Maintained database systems to track and analyze operational data.
• Generated reports detailing findings and recommendations.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Organized professional development workshops, contributing to ongoing growth and expertise of team.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Performs facilities inspections to ensure optimal functioning and report deficiencies identified to management in order to facilitate corrective action
• Prepares proposals, scopes of work and cost estimates projects related to maintenance, repairs, improvement, upgrades and modifications of facilities
• Monitors contracts performing contracted services related to maintenance, repair, and upgrades to ensure work is completed according to specifications
• Updates up-to-date facilities management information database
• Performs other related duties as may be required
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Developed and maintained courteous and effective working relationships.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Recommend efficient workflow processes to Housekeeping department, monitored quality of work and implemented modifications to improve overall effectiveness of personnel and activities
• Ensure that Housekeeping will comply with SLA and quality standards to maintain consistency
• Conducting Ad hoc audits, prepare reports for rectification and working closely with Facility Managers and Engineers
• Conducted regular facility inspections to identify repair needs or improvements.
• Served as point of contact for internal and external customers seeking support and information.
• Assisted with meetings and conference room reservations.

• Under the College of International Tourism and Hotel Management

• Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students
• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Initiated new learning methods, eliminating instructional gaps and improving comprehension.
• Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Improved student performance by defining clear goals and communicating performance metrics.
• Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
• Monitor student's progress during their on-the-job training

• Responsible in conducting quality training on board, helps the trainees to acquire the much needed expertise and practical experience as well as the knowledge on different competencies needed in Hospitality industry
• Supported career advancement for employees through personalized coaching and mentoring sessions.
• Provides the students with work immersion schedules, monitor their progress and conduct individual performance evaluation as required
• Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
• Developed job-specific competencies and performance standards.
• Acted as training subject matter expert and provided extensive technical support to different departments.

• Responsible in conducting quality training, helps the trainees to acquire the much-needed expertise and practical experience as well as the knowledge on different competencies needed in Hospitality industry
• Established and maintained quality control standards.
• Assisted with the development of evaluation criteria for training programs, ensuring alignment with organizational goals and objectives.
• Facilitated group activities during training sessions to promote teamwork and enhance learning experiences.

• Responsible for all the matters pertaining to Front Office, facilitated scheduled games and other passenger activities, enforced proper cash floats at the desk, provided continued training for front desk associates, acted as Hotel OIC in the absence of the Hotel Manager
• Making sure that hotel operations ran smoothly, maintained proper coordination, held briefing and cascading of company updates, made sure that VIP arrangement were efficiently carried out
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
• Trained new front desk staff members on company policies and procedures, improving overall efficiency within the department.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
• Collaborated with housekeeping staff to ensure rooms were clean and ready for incoming guests, minimizing delays during peak times.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.