Lady Thazsah Al-hazzannah Akmad
P1 Cambanogoy,Asuncion, Davao Del Norte
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, notably with LGU-Asuncion. Skilled in office administration and customer service, I excel in managing documentation and improving efficiency. My adaptability and verbal communication prowess have significantly contributed to operational success, achieving a noticeable increase in client relations quality.
Overview
14
14
years of professional experience
Work History
Public Assistance & Complaints Desk & Secretary
Registry Of Deeds
03.2019 - Current
- Promoted adherence to organizational policies by ensuring proper documentation was completed for all work activities.
- Boosted efficiency by coordinating schedules, appointments, and travel arrangements for department executives.
- Demonstrated adaptability in handling diverse tasks as assigned while maintaining a high level of attention to detail under tight deadlines.
- Increased customer satisfaction by addressing concerns promptly and providing relevant information when needed.
- Scheduled appointments and conducted follow-up calls to clients.
Administrative Aide- Mayor's Office
LGU- Asuncion
07.2017 - 12.2018
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Contributed to a positive work environment by providing professional assistance to colleagues when needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Aide- DILG
LGU- Asuncion
01.2015 - 06.2017
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Contributed to a positive work environment by providing professional assistance to colleagues when needed.
- Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
- Ensured accuracy in documentation by proofreading materials, maintaining records, and updating databases regularly.
Government Internship Program-MSWD Office
LGU- Asuncion
08.2014 - 12.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
Sales Associate
Procter & Gamble Co
12.2013 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
GAISANO CENTER
12.2010 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped and boxes department products.
Education
Bachelor of Science - Human Resources Management
University of Mindanao
Tagum City, Davao Del Norte03.2024
High School Diploma -
Asuncion National High School
Asuncion, Davao Del Norte03.2008
No Degree -
Cambanogoy Central Elementary School
Asuncion, Davao Del Norte03.2004
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- File Management
- Data Verification
- Data Entry
Languages
English
Intermediate (B1)
Filipino
Upper intermediate (B2)
Visayan
Upper intermediate (B2)
Referrence
ATTY. JOHN PAUL O. DEVILLERES
Register of Deeds III
Registry of Deeds, Tagum City
09310939941
HON. ATTY. EUFRACIO P. DAYADAY, JR.
Municipical Mayor
Lgu Asuncion
09999939178
IRIS HOPE RAMOS CANTIGA
MPDC
Lgu Asuncion
09638361546
Timeline
Public Assistance & Complaints Desk & Secretary
Registry Of Deeds
03.2019 - Current
Administrative Aide- Mayor's Office
LGU- Asuncion
07.2017 - 12.2018
Administrative Aide- DILG
LGU- Asuncion
01.2015 - 06.2017
Government Internship Program-MSWD Office
LGU- Asuncion
08.2014 - 12.2014
Sales Associate
Procter & Gamble Co
12.2013 - 02.2014
Sales Associate
GAISANO CENTER
12.2010 - 05.2011
Bachelor of Science - Human Resources Management
University of Mindanao
High School Diploma -
Asuncion National High School
No Degree -
Cambanogoy Central Elementary School
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